Lalamove

3 months ago

Driver Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead and scale driver supply for UK operations by driving acquisition, onboarding, and retention while establishing SOPs, managing a team of driver operations associates, and continuously improving processes to boost efficiency and service quality across the network.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Driver acquisition and onboarding: maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
•Community & retention management: drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with driver-partners across the UK.
•Driver operations standards: identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
•Performance: track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions.
•Team management: hire, onboard, and train a team of driver operations associates to execute the local operations; track efficiency and service quality and deploy improvements.

Key Requirements

•Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
•Team management experience with at least 3 direct reports
•Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
•Knowledge and understanding of mobile and web technologies
•Positive & open-minded, result-oriented with strong business acumen
•Good command of both written and spoken English

Experience:8+ yearsLogisticsE-commerceDelivery

Skills:LeadershipCommunicationProblem-solvingPrioritizationData-driven

Languages:English

Tech Stack:MobileWeb

Company Brief

Lalamove

On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.

Industry: Last Mile Delivery

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Hong Kong, Hong Kong

Founded: 2013

Website LinkedIn

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Lalamove

3 months ago

Driver Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Driver acquisition and onboarding: maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
•Community & retention management: drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with driver-partners across the UK.
•Driver operations standards: identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
•Performance: track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions.
•Team management: hire, onboard, and train a team of driver operations associates to execute the local operations; track efficiency and service quality and deploy improvements.

Key Requirements

•Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
•Team management experience with at least 3 direct reports
•Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
•Knowledge and understanding of mobile and web technologies
•Positive & open-minded, result-oriented with strong business acumen
•Good command of both written and spoken English

Experience:8+ yearsLogisticsE-commerceDelivery

Skills:LeadershipCommunicationProblem-solvingPrioritizationData-driven

Languages:English

Tech Stack:MobileWeb

Company Brief

Lalamove

Industry: Last Mile Delivery

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Hong Kong, Hong Kong

Founded: 2013

Website LinkedIn