Driver Operations Manager

Lalamove
London
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 8+ yearsSkills: ["Leadership","Communication","Problem-solving","Prioritization","Data-driven"]

Lead and scale driver supply for UK operations by driving acquisition, onboarding, and retention while establishing SOPs, managing a team of driver operations associates, and continuously improving processes to boost efficiency and service quality across the network.

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FursaFursa
Lalamove
Lalamove
5 months ago

Driver Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead and scale driver supply for UK operations by driving acquisition, onboarding, and retention while establishing SOPs, managing a team of driver operations associates, and continuously improving processes to boost efficiency and service quality across the network.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Driver acquisition and onboarding: maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
  • •Community & retention management: drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with driver-partners across the UK.
  • •Driver operations standards: identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
  • •Performance: track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions.
  • •Team management: hire, onboard, and train a team of driver operations associates to execute the local operations; track efficiency and service quality and deploy improvements.

Key Requirements

  • •Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
  • •Team management experience with at least 3 direct reports
  • •Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
  • •Knowledge and understanding of mobile and web technologies
  • •Positive & open-minded, result-oriented with strong business acumen
  • •Good command of both written and spoken English
Experience:8+ yearsLogisticsE-commerceDelivery
Skills:LeadershipCommunicationProblem-solvingPrioritizationData-driven
Languages:English
Tech Stack:MobileWeb

Company Brief

Lalamove
On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.
Industry: Last Mile Delivery
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Hong Kong, Hong Kong
Founded: 2013
WebsiteLinkedIn