ServiceNow Technical Lead

NTT
Plano
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Technical leadership","Mentorship","Communication","Presentation","Stakeholder management"]

Lead the design, development, and deployment of ServiceNow solutions for ITSM, ITOM, HRSD, CSM, and related modules. Gather requirements with stakeholders, architect scalable implementations, and provide technical leadership and mentorship. Customize and configure ServiceNow using best practices, integrate via REST/SOAP APIs and MID Servers, and perform code reviews, performance tuning, and security/compliance checks. Stay current on releases and support pre-sales solutioning, demos, and proposals.

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FursaFursa
NTT
NTT
4 days ago

ServiceNow Technical Lead

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Last checked: 20 hours agoStatus: Live

Job Summary

Lead the design, development, and deployment of ServiceNow solutions for ITSM, ITOM, HRSD, CSM, and related modules. Gather requirements with stakeholders, architect scalable implementations, and provide technical leadership and mentorship. Customize and configure ServiceNow using best practices, integrate via REST/SOAP APIs and MID Servers, and perform code reviews, performance tuning, and security/compliance checks. Stay current on releases and support pre-sales solutioning, demos, and proposals.
Location: Plano
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
  • •Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
  • •Provide technical leadership and mentorship to junior consultants and developers.
  • •Customize and configure ServiceNow applications using best practices while maintaining platform integrity.
  • •Integrate ServiceNow with external systems using REST/SOAP APIs and MID Servers; perform code reviews, performance tuning, and ensure security and compliance.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
  • •5+ years of hands-on experience with ServiceNow platform development and administration.
  • •Proven success delivering ServiceNow implementations in enterprise environments.
  • •CSA plus CIS-(any) and CAD for Junior; CSA plus at least 2 CIS-(any) and CAD for Intermediate; CAS plus at least 3 CIS-(any) and CAD for Senior.
  • •Strong knowledge of ServiceNow architecture and data model, including customization and configuration using best practices.
Experience:5+ years
Education:Bachelor's
Skills:Technical leadershipMentorshipCommunicationPresentationStakeholder management
Certifications:CSACISCADCAS
Tech Stack:ServiceNowJavaScriptGlideScriptFlow DesignerServiceNow StudioREST APIsSOAP APIsMID ServersAgileDevOps

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn