HIR-4481 Scheduling Specialist

Innovaccer
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Attention to detail","Data entry accuracy","Professional communication","Triage"]

Assist patients by determining provider availability and scheduling appointments using Athena best-practice workflows. Triage incoming patient calls, collect required demographics, and accurately enter and update appointment details in the computerized scheduler, including tracking filled and canceled appointments. Respond to inquiries or route callers to the right personnel while maintaining professional, friendly customer service in a high-volume call center environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Innovaccer
Innovaccer
1 day ago

HIR-4481 Scheduling Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Assist patients by determining provider availability and scheduling appointments using Athena best-practice workflows. Triage incoming patient calls, collect required demographics, and accurately enter and update appointment details in the computerized scheduler, including tracking filled and canceled appointments. Respond to inquiries or route callers to the right personnel while maintaining professional, friendly customer service in a high-volume call center environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Triage patient calls to ensure appropriate scheduling.
  • •Collect patient demographics required to set up appointments in the scheduler.
  • •Schedule and enter appointment date and time into the computerized scheduler, including tracking filled or canceled appointments.
  • •Answer telephone inquiries and respond or direct callers to appropriate personnel.
  • •Perform other duties as assigned.

Pay and Benefits

Perks:Paid LeaveParental LeaveHealth InsuranceDentalVisionLife InsurancePet InsuranceLegal AidLong-term DisabilityCompany Holidays

Key Requirements

  • •3+ years of experience
  • •Experience working in a high-volume call center environment
  • •Great attention to detail and data entry accuracy
  • •Ability to handle calls professionally, friendly, and enthusiastically
  • •Proficiency in Microsoft Office Suite, including Word and Excel
Experience:HealthcareCall center
Education:High School
Skills:Customer serviceAttention to detailData entry accuracyProfessional communicationTriage
Tech Stack:AthenaMicrosoft OfficeWordExcel

Company Brief

Innovaccer
Provides a healthcare data activation platform that unifies clinical, claims, and operational data to enable analytics, care management, population health, and value-based care initiatives for providers, payers, and life sciences organizations.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn