Representative, Collections (L04)

Synchrony
Hyderabad
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Integrity","Negotiation","Conflict management"]

Manage outbound and inbound calls for delinquent customer accounts, identifying reasons for non-payment and negotiating repayment arrangements prior to charge-off. Assist customers with multiple payment methods, document interactions accurately, and maintain compliance with collections standards, operating procedures, and required training. Use the FDR online system and workstation applications for daily tasks, handle manual queue collections as needed, and work rotational night shifts in a 24/7 environment.

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Synchrony
Synchrony
1 day ago

Representative, Collections (L04)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manage outbound and inbound calls for delinquent customer accounts, identifying reasons for non-payment and negotiating repayment arrangements prior to charge-off. Assist customers with multiple payment methods, document interactions accurately, and maintain compliance with collections standards, operating procedures, and required training. Use the FDR online system and workstation applications for daily tasks, handle manual queue collections as needed, and work rotational night shifts in a 24/7 environment.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Engage past-due borrowers via inbound and outbound calls to determine delinquency reasons and negotiate payment arrangements.
  • •Assist customers with various payment methods to resolve delinquent balances before charge-off.
  • •Maintain compliance with Collections Standards and Collections Operating Procedure, including completing required compliance training on time.
  • •Perform account maintenance activities, including making appropriate entries and documenting account information.
  • •Use the FDR online system and workstation applications for daily tasks, and work manual queue collections as necessary.

Key Requirements

  • •Fresher or up to 5 years’ experience in a collections or customer-facing environment.
  • •Excellent English communications skills.
  • •Passion for collections through customer service and ability to work in a challenging environment.
  • •Flexibility to work in US shifts (24/7 environment) and during Indian and US holidays.
  • •Basic computer skills, including proficiency with Microsoft Office suite.
Experience:CollectionsCustomer serviceCall center
Skills:CommunicationCustomer serviceIntegrityNegotiationConflict management
Languages:English
Tech Stack:FDR on-line systemMicrosoft office suiteWorkstation application

Company Brief

Synchrony
Provides consumer financing solutions including private-label credit cards, co-branded cards, and specialty financing for retailers and consumers, alongside digital banking and payment solutions.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stamford, United States
Founded: 2003
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn