IOC On Site Analyst

NTT
Dallas
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: []

Provide on-demand onsite technical support, including break-fix, installs, moves, adds, changes, and asset management at client locations. Support end-user systems such as desktops, peripherals, network connectivity, phones, mobile devices, video conferencing, and projection equipment. Maintain accurate documentation by updating tickets with tasks performed, results, and any outstanding actions, and manage device warranty return processes.

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FursaFursa
NTT
NTT
1 year ago

IOC On Site Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide on-demand onsite technical support, including break-fix, installs, moves, adds, changes, and asset management at client locations. Support end-user systems such as desktops, peripherals, network connectivity, phones, mobile devices, video conferencing, and projection equipment. Maintain accurate documentation by updating tickets with tasks performed, results, and any outstanding actions, and manage device warranty return processes.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •On-demand onsite technical support including break-fix for office and end-user systems.
  • •Support end-user systems: desktop, peripherals, network, phone, mobile device, video conferencing, and projection.
  • •Perform installs and deployments of new office and end-user systems.
  • •Complete moves, adds, and changes such as relocating equipment and updating existing networks or configurations.
  • •Manage asset documentation and end-user device warranty return processes, including ticket updates describing work performed and outcomes.

Key Requirements

Tech Stack:Windows 10EthernetVideo conferencingProjection

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn