Permit Operations Lead (NYC Hybrid)

PermitFlow
New York
Workplace: HybridFull timeUSD 70,000 - 100,000 annuallyFunction: Business OperationsExperience: 3-5 yearsSkills: ["Communication","Leadership","Problem-solving","Teamwork","Customer success"]

Lead the permit operations function in a SaaS-enabled construction permitting environment. Own the end-to-end permit lifecycle, drive process improvements, generate progress reports, and ensure compliance while developing a team and maintaining strong customer relationships. Work cross-functionally with customers, AHJs, and internal teams in a NYC-hybrid setting to accelerate permitting timelines and scale operations.

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PermitFlow
PermitFlow
9 months ago

Permit Operations Lead (NYC Hybrid)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead the permit operations function in a SaaS-enabled construction permitting environment. Own the end-to-end permit lifecycle, drive process improvements, generate progress reports, and ensure compliance while developing a team and maintaining strong customer relationships. Work cross-functionally with customers, AHJs, and internal teams in a NYC-hybrid setting to accelerate permitting timelines and scale operations.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Customer Point of Contact: Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.
  • •Team Development: Provide training, coaching, feedback, and direction to junior team members; manage a team and conduct 1:1s.
  • •Manage the Permit Process: Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to authorities.
  • •Generate Reports: Produce detailed reports on permit progress and deliver regular updates to customers and stakeholders.
  • •Optimize Processes: Identify opportunities for improvement and implement best practices to streamline workflows, reduce bottlenecks, and enhance efficiency.

Pay and Benefits

Salary: USD 70,000 - 100,000 annually
Equity and Bonus:Equity
Perks:EquityMedicalDentalVisionHome OfficeHybrid

Key Requirements

  • •3-5+ years of relevant experience in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment.
  • •Comprehensive knowledge of permitting processes, regulations, and compliance standards with awareness of jurisdictional differences.
  • •Multi-state experience managing permitting projects across multiple states or regions is highly preferred.
  • •Exceptional project management skills with the ability to balance multiple projects and deadlines while maintaining attention to detail.
  • •Outstanding communication and interpersonal skills with the ability to work cross-functionally and manage customer relationships; leadership experience is a plus.
Experience:3-5 yearsConstructionSaaSPermittingConstruction permitting
Skills:CommunicationLeadershipProblem-solvingTeamworkCustomer success
Languages:English

Company Brief

PermitFlow
AI-powered platform that automates and manages construction permitting end-to-end for builders, developers, and contractors — streamlining research, application preparation, submission, and monitoring across U.S. jurisdictions.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2021
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