Customer Service Intern Digital Commerce with English, 3 months

Emerson
Romania
Workplace: HybridInternshipFunction: Customer Support (Service Desk)Skills: ["Communication","Patient","Polite","Structured","Relationship-building"]

Support an internal customer re-engagement campaign for Emerson’s SF Commerce platform by contacting assigned customers via approved tools and call scripts. Guide customers through SF Commerce registration and first login, capture dispositions and feedback in Salesforce, and escalate access blockers, complaints, privacy concerns, and sensitive account issues. Participate in daily check-ins and quality sessions while ensuring customer information remains secure within Emerson systems.

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FursaFursa
Emerson
Emerson
3 days ago

Customer Service Intern Digital Commerce with English, 3 months

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Support an internal customer re-engagement campaign for Emerson’s SF Commerce platform by contacting assigned customers via approved tools and call scripts. Guide customers through SF Commerce registration and first login, capture dispositions and feedback in Salesforce, and escalate access blockers, complaints, privacy concerns, and sensitive account issues. Participate in daily check-ins and quality sessions while ensuring customer information remains secure within Emerson systems.
Location: Romania
Workplace: Hybrid
Employment Type: Internship · 3 months
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Contact assigned customers by phone using Emerson-approved telephony tools and call scripts.
  • •Provide clear first-step guidance for SF Commerce registration and first login (without end-to-end onboarding ownership or complex technical troubleshooting).
  • •Confirm the right individual for online ordering/digital platform access and capture referrals when another contact is more appropriate.
  • •Capture call outcomes for every processed record in Salesforce (e.g., reached, unreachable, wrong contact, support needed, not interested, opt-out, invalid contact, already active).
  • •Escalate technical issues, access blockers, customer complaints, privacy concerns, or sensitive account situations according to the escalation process.

Key Requirements

  • •Student, fresh graduate, or early-career candidate available for a 3 to 4 month temporary assignment.
  • •Available for a fixed shift from 13:30 to 22:00.
  • •Ability to conduct professional customer conversations in English and make outbound calls using a prepared script.
  • •Able to capture accurate notes and update Salesforce fields carefully.
  • •Comfort following confidentiality, data privacy, and information-security instructions strictly.
Skills:CommunicationPatientPoliteStructuredRelationship-building
Languages:English
Tech Stack:SF Commerce platformSalesforceOutlookExcelMicrosoft TeamsBrowser-based tools

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn