Red Hat

2 weeks ago

Associate Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Learn product depth and customer engagement techniques as an Associate Technical Account Manager by shadowing experienced TAMs and receiving structured supervision. You’ll handle simple customer situations, solve issues within a limited scope, follow documented troubleshooting practices, and collaborate on knowledge sharing and technical content. The role emphasizes continuous learning toward introductory Red Hat certifications and progressing to independent account ownership.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Interact with customers professionally to help drive success and handle simple customer situations.
•Develop technical understanding and product-level depth in an assigned product area while working toward Red Hat certifications.
•Solve simple customer issues by following documented practices and analyzing within predefined or limited scope.
•Collaborate through mentoring and team discussions by asking questions and sharing knowledge aligned with open-source principles.
•Explore development of technical content and work toward Knowledge-Centered Support (KCS-2) proficiency.

Key Requirements

•Basic knowledge or strong interest in foundational technologies relevant to Red Hat’s portfolio (e.g., Linux/RHEL, OpenShift, cloud-native apps, Automation/Ansible).
•Awareness of common third-party software/ISV products and how they encounter Red Hat environments.
•Ability to follow technical documentation, standard workflows, and troubleshooting procedures.
•High learning agility with a focus on foundational learning paths and process adoption.
•Excellent active listening skills and ability to articulate customer needs internally.

Skills:Active listeningCommunicationCritical thinkingCollaborationCoachability

Certifications:RHCEOpenShiftAnsibleCloud Native App Dev

Tech Stack:LinuxRHELOpenShiftCloud Native App DevAnsibleKubernetes

Company Brief

Red Hat

Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn

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Red Hat

2 weeks ago

Associate Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Interact with customers professionally to help drive success and handle simple customer situations.
•Develop technical understanding and product-level depth in an assigned product area while working toward Red Hat certifications.
•Solve simple customer issues by following documented practices and analyzing within predefined or limited scope.
•Collaborate through mentoring and team discussions by asking questions and sharing knowledge aligned with open-source principles.
•Explore development of technical content and work toward Knowledge-Centered Support (KCS-2) proficiency.

Key Requirements

•Basic knowledge or strong interest in foundational technologies relevant to Red Hat’s portfolio (e.g., Linux/RHEL, OpenShift, cloud-native apps, Automation/Ansible).
•Awareness of common third-party software/ISV products and how they encounter Red Hat environments.
•Ability to follow technical documentation, standard workflows, and troubleshooting procedures.
•High learning agility with a focus on foundational learning paths and process adoption.
•Excellent active listening skills and ability to articulate customer needs internally.

Skills:Active listeningCommunicationCritical thinkingCollaborationCoachability

Certifications:RHCEOpenShiftAnsibleCloud Native App Dev

Tech Stack:LinuxRHELOpenShiftCloud Native App DevAnsibleKubernetes

Company Brief

Red Hat

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn