Customer Experience Banker-(Bilingual Spanish Preferred)(Holland, MI)

Huntington Bancshares
Michigan
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales","Relationship management","Communication","Presentation","Problem-solving"]

Serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and recommending appropriate deposit and other banking products. Provide accurate, efficient transaction processing while delivering exemplary customer service. Use a disciplined sales process with follow-up and outbound calling, educate customers on deposit products, and refer them to other bank areas while adhering to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
2 months ago

Customer Experience Banker-(Bilingual Spanish Preferred)(Holland, MI)

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and recommending appropriate deposit and other banking products. Provide accurate, efficient transaction processing while delivering exemplary customer service. Use a disciplined sales process with follow-up and outbound calling, educate customers on deposit products, and refer them to other bank areas while adhering to operational, security, risk, and regulatory policies.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and related services.
  • •Identify opportunities to grow relationships through a disciplined sales process, follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures while processing transactions accurately and balancing daily.

Key Requirements

  • •High school diploma or GED with a minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor’s Degree.
  • •1 year or more in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Bilingual Spanish.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceSalesRelationship managementCommunicationPresentationProblem-solving
Languages:Spanish
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn