Customer Experience Banker-(Bilingual Spanish Preferred)(Holland, MI)

Serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and recommending appropriate deposit and other banking products. Provide accurate, efficient transaction processing while delivering exemplary customer service. Use a disciplined sales process with follow-up and outbound calling, educate customers on deposit products, and refer them to other bank areas while adhering to operational, security, risk, and regulatory policies.