NTT

2 days ago

Application Support and Maintenance - Healthcare Provider (Business Management)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide L2/L3 support for COTS healthcare applications, investigating incidents, performing root cause analysis, and ensuring SLA-compliant service restoration. Monitor application health, interfaces, and batch jobs, and deliver maintenance such as patch validation, upgrades, and proactive checks. Support controlled change and release activities with impact analysis and rollback planning, coordinating with business users, IT teams, and vendors while maintaining documentation and healthcare compliance (e.g., HIPAA, security, data privacy).

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Healthcare (Clinical, Medical, Wellness)

Key Responsibilities

•Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications while meeting SLAs and performing root cause analysis for recurring issues.
•Proactively monitor application health, interfaces, and batch jobs; perform maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
•Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
•Coordinate with business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, especially for regulated healthcare workflows.
•Maintain knowledge articles, runbooks, and audit documentation while ensuring adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Key Requirements

•Support PMP/PPM processes, portfolio alignment, and executive reporting workflows.
•Configure dashboards, KPIs, and resource planning for business management/PPM use cases.
•Troubleshoot SaaS PPM platforms, including permissions, portfolios, and application issues.
•Work with business management systems such as AvaSure, AchieveIt, and Adobe Admin Console (or similar applications).
•Apply data integration skills to feed project data into analytics tools and improve process workflows.

Skills:TroubleshootingStakeholder coordinationRoot cause analysisDocumentationCompliance mindset

Tech Stack:L2L3SaaSPMPPPMHIPAADashboardsKPIsAvaSureAchieveItAdobe Admin Console

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT