Clinical Success Manager, IGTS

Philips
Shanghai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Relationship management","Strategic thinking","Project management","Academic communication","Cross-functional coordination"]

Drive clinical customer success and sustained value growth across strategic hospitals, managing key accounts and developing long-term partnerships with hospital leadership and core experts. Maximize device value through utilization improvements, customer satisfaction, and ongoing tracking of clinical outcomes. Build regional and national KOL/expert networks, support academic evidence generation, and develop CoE/Show Site training centers while strengthening industry partnerships to expand Philips’ leadership in the market.

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Philips
Philips
2 hours ago

Clinical Success Manager, IGTS

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Last checked: 2 hours agoStatus: Live

Job Summary

Drive clinical customer success and sustained value growth across strategic hospitals, managing key accounts and developing long-term partnerships with hospital leadership and core experts. Maximize device value through utilization improvements, customer satisfaction, and ongoing tracking of clinical outcomes. Build regional and national KOL/expert networks, support academic evidence generation, and develop CoE/Show Site training centers while strengthening industry partnerships to expand Philips’ leadership in the market.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •管理5-8家战略重点医院，并制定与执行客户成功计划及年度发展规划。
  • •通过推动客户实现设备价值最大化，提升产品利用率与客户满意度，并持续跟踪客户业务发展与临床成果。
  • •建立和发展区域及全国专家网络，签约与培养品牌大使，提升专家参与度与飞利浦品牌影响力，并打造行业标杆案例。
  • •推动论文、摘要、壁报及病例成果发表，支持科研项目与专家合作研究，建立符合中国市场需求的临床证据体系。
  • •建设Center of Excellence、Show Site与培训中心；每年组织学术会议/研讨会/专家论坛，打造区域临床创新平台，并推进与学会、医院、政府机构及产业伙伴的战略合作。
Travel: High travel

Key Requirements

  • •10年以上医疗行业相关经验。
  • •具备客户管理、临床市场、学术推广或业务发展经验；有战略客户管理经验者优先。
  • •有KOL合作及学术项目管理经验者优先。
  • •具备介入放射、心血管、神经介入领域经验者优先。
  • •本科及以上学历（临床医学、医学影像、生物医学工程、公共卫生、市场营销或相关专业）；MBA或硕士优先。
Experience:10+ yearsHealthcare
Education:Bachelor's
Skills:Relationship managementStrategic thinkingProject managementAcademic communicationCross-functional coordination
Languages:English

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn