Senior Digital Product Owner

Iberdrola
United States
Workplace: OnsiteFull timeUSD 128,320 - 160,400Function: Product ManagementExperience: 7-10 yearsEducation: bachelorsSkills: ["Communication","Negotiation","Stakeholder management","Analytical thinking","Influencing"]

Lead the development and enhancement of high-impact digital products within the Digital Product Strategy team and Customer Service Experience organization. Own and prioritize the product backlog for solutions such as Payments & Collections, CSAT experiences, and Energy Manager capabilities. Drive delivery of mobile/web initiatives, improve digital adoption and customer satisfaction, and balance customer needs, regulatory requirements, and business priorities in an Agile, data-driven environment.

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FursaFursa
Iberdrola
Iberdrola
22 hours ago

Senior Digital Product Owner

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead the development and enhancement of high-impact digital products within the Digital Product Strategy team and Customer Service Experience organization. Own and prioritize the product backlog for solutions such as Payments & Collections, CSAT experiences, and Energy Manager capabilities. Drive delivery of mobile/web initiatives, improve digital adoption and customer satisfaction, and balance customer needs, regulatory requirements, and business priorities in an Agile, data-driven environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Define product vision, prioritize the product backlog, and deliver digital solutions that increase adoption, improve satisfaction, and streamline customer journeys.
  • •Understand business and customer requirements, including customer service standards within the area of responsibility.
  • •Lead delivery of innovative mobile and/or web projects and enhancements, ensuring quality and accuracy of product execution and pricing.
  • •Collaborate with Marketing, Product, CLM, and Customer Care to incorporate requirements into product planning and meet business objectives.
  • •Engage with stakeholders and third-party vendors, support RFP requirements, and use data/analytics to inform prioritization and continuous improvement.

Pay and Benefits

Salary: USD 128,320 - 160,400

Key Requirements

  • •Bachelor’s in a Technology or Digital field plus 7-10 years of relevant experience in a Digital Retail environment across more than one functional area.
  • •Experience creating customer-centric digital propositions and delivering through product and project management.
  • •Experience delivering customer-facing digital solutions with actionable insights (usage trends, consumption patterns, costs, and efficiency opportunities).
  • •Experience with customer engagement platforms, energy insights/usage analytics, consumption trend analysis, personalization, and digital self-service products.
  • •Strong communication skills and the ability to manage complex, parallel stakeholder needs to synthesize a clear digital product vision.
Experience:7-10 years
Education:Bachelor's in Technology or Digital
Skills:CommunicationNegotiationStakeholder managementAnalytical thinkingInfluencing
Tech Stack:AgileScrumMobileWebDigitalDigital self-serviceInternet of thingsSocial media

Company Brief

Iberdrola
Iberdrola is a multinational electric utility focused on generation, distribution and commercialization of electricity, with significant investments in renewable energy, grid modernization and international power markets serving residential, commercial and industrial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bilbao, Spain
Founded: 1992
WebsiteLinkedIn