Customer Service Associate

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Active listening","Attention to detail"]

Deliver exceptional customer support in a fast-paced environment, handling customer interactions with efficiency, empathy, and professional phone etiquette. Triage and resolve inquiries and issues, provide tailored solutions to meet customer needs, and maintain consistently high customer satisfaction and customer experience. This full-time on-site role in Cairo supports customers through clear communication, active listening, and careful attention to detail while working typical customer service operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver exceptional customer support in a fast-paced environment, handling customer interactions with efficiency, empathy, and professional phone etiquette. Triage and resolve inquiries and issues, provide tailored solutions to meet customer needs, and maintain consistently high customer satisfaction and customer experience. This full-time on-site role in Cairo supports customers through clear communication, active listening, and careful attention to detail while working typical customer service operations.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Provide tailored solutions to meet customer needs.
  • •Resolve customer inquiries and issues to support customer satisfaction.
  • •Ensure a positive customer experience through effective communication.
  • •Maintain professional phone etiquette and communication techniques during customer support interactions.

Key Requirements

  • •Fluency in English at B2/C1 level.
  • •Strong customer service and customer support skills.
  • •Ability to enhance customer satisfaction and customer experience.
  • •Demonstrated problem-solving, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus; flexibility with night and overnight shifts is essential.
Experience:Customer-facing
Skills:CommunicationEmpathyProblem-solvingActive listeningAttention to detail
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor