Technical Account Manager - AI Agents

Wing Assistant
Cape Town
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Relationship management","Communication","Independent problem-solving","Time management","Proactive mindset"]

Own and manage a portfolio of customer accounts for AI Agents, proactively reaching out to understand needs and drive retention and expansion. Configure AI agents, troubleshoot technical issues independently, and manage engineering handoffs while maintaining customer ownership. Facilitate customer go-lives, verify fixes, and address concerns quickly. Maintain accurate CRM records, identify trends and growth opportunities, and present reports to stakeholders while working US business hours for global alignment.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Technical Account Manager - AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own and manage a portfolio of customer accounts for AI Agents, proactively reaching out to understand needs and drive retention and expansion. Configure AI agents, troubleshoot technical issues independently, and manage engineering handoffs while maintaining customer ownership. Facilitate customer go-lives, verify fixes, and address concerns quickly. Maintain accurate CRM records, identify trends and growth opportunities, and present reports to stakeholders while working US business hours for global alignment.
Location: Cape Town
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own and manage a portfolio of customer accounts for AI Agents, proactively reaching out to ensure needs are met and identify expansion opportunities.
  • •Configure AI agents to align with customer requirements and facilitate successful implementations.
  • •Troubleshoot technical issues independently before escalating to engineering teams, including verifying fixes and addressing customer concerns.
  • •Manage engineering handoffs while maintaining ownership of the customer relationship and facilitate customer go-lives.
  • •Maintain accurate CRM records and prepare presentations and reports to stakeholders as needed.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Proven experience as a Technical Account Manager, SaaS Account Manager, or a technically strong Customer Success Manager.
  • •Strong technical troubleshooting skills with a deep understanding of AI technologies.
  • •Excellent relationship management and communication skills.
  • •Experience with customer go-lives and technical implementations.
  • •Familiarity with CRM systems and customer support tools, with the ability to manage multiple accounts.
Experience:SaaSAIMachine learningStartup
Skills:Relationship managementCommunicationIndependent problem-solvingTime managementProactive mindset
Tech Stack:AIMachine learningCRM

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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