Customer Specialist (In Store) - Part-Time

CarMax
United States
Workplace: OnsitePart timeUSD 17.2 - 36 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver a customer-first experience by guiding shoppers through the used car buying and selling journey, including sales, appraisals, test drives, and financing applications. Conduct vehicle condition and cosmetic inspections, manage inventory check-in and daily scanning/reconciliation, and handle key administrative paperwork and payment processes. Coordinate service appointments and review repair order invoices for accuracy while following CarMax EH&S requirements and maintaining a clean, orderly work area.

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CarMax
CarMax
3 months ago

Customer Specialist (In Store) - Part-Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver a customer-first experience by guiding shoppers through the used car buying and selling journey, including sales, appraisals, test drives, and financing applications. Conduct vehicle condition and cosmetic inspections, manage inventory check-in and daily scanning/reconciliation, and handle key administrative paperwork and payment processes. Coordinate service appointments and review repair order invoices for accuracy while following CarMax EH&S requirements and maintaining a clean, orderly work area.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Handle administrative tasks and coordinate service appointments, including repair order/invoice review and compliance with EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 36 hourly
Perks:Sick TimePaid LeaveFloating Holiday

Key Requirements

  • •Strong communication skills with confidence representing CarMax and its products.
  • •Build lasting relationships and create win-win solutions for customers.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •Balance customer needs with business goals and follow processes accurately with attention to detail.
  • •High School Diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs and read/transcribe data accurately.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn