HR Services Contact Center

Eaton
Querétaro
Workplace: HybridFull timeFunction: People, HR & TalentExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Ethical standards","Process management","Independent work","Communication"]

Provide HR services to employees and HR stakeholders through a specialized shared-services contact center. Handle inbound calls, investigate issues, process assigned cases, schedule interviews, escalate and ensure case closure, and guide employees on HR policies and benefits. Generate special reports, administer HR-related processes and personnel files, support general communications, and participate in special projects while complying with local Mexican labor and HR regulations.

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Eaton
Eaton
2 weeks ago

HR Services Contact Center

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide HR services to employees and HR stakeholders through a specialized shared-services contact center. Handle inbound calls, investigate issues, process assigned cases, schedule interviews, escalate and ensure case closure, and guide employees on HR policies and benefits. Generate special reports, administer HR-related processes and personnel files, support general communications, and participate in special projects while complying with local Mexican labor and HR regulations.
Location: Querétaro
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Entry level

Key Responsibilities

  • •Answer calls, investigate issues, and respond to employees within service-level agreements.
  • •Process assigned cases, including interview scheduling and case escalation as needed.
  • •Advise and guide employees on HR policies and benefits.
  • •Generate special reports and administer new HR process-related administration.
  • •Administer personnel files and support general communications and special projects.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •Bachelor’s degree in Business Administration or related fields.
  • •More than 1 year of experience in HR or related functions.
  • •Preferred experience with HR services or a similar role supporting employees and future employees remotely via tickets.
  • •Experience in call center/customer service environments.
  • •Intermediate English (written, reading, and conversational).
Experience:1+ yearsHRShared servicesCall centerCustomer supportRemote HR support
Education:Bachelor's in Business Administration
Skills:Customer serviceEthical standardsProcess managementIndependent workCommunication
Languages:EnglishSpanishPortuguese
Tech Stack:Microsoft Office 365ExcelServiceNowSuccessFactorsSharePointTeamsCisco

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn