Customer Experience Banker-(Kalamazoo, MI)

Huntington Bancshares
United States
Workplace: OnsitePart timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Sales"]

Serve walk-in retail customers as a financial concierge, delivering excellent customer service while accurately handling transactions and balancing daily. Proactively identify customer goals and needs, educate customers on consumer deposit products, and recommend relevant banking products and services. Drive customer retention and growth through disciplined sales processes, follow-up, outbound calling, and referrals, while adhering to all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
2 days ago

Customer Experience Banker-(Kalamazoo, MI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve walk-in retail customers as a financial concierge, delivering excellent customer service while accurately handling transactions and balancing daily. Proactively identify customer goals and needs, educate customers on consumer deposit products, and recommend relevant banking products and services. Drive customer retention and growth through disciplined sales processes, follow-up, outbound calling, and referrals, while adhering to all operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products and ensure accurate, efficient transaction processing and daily balancing.
  • •Retain and grow customer relationships through a disciplined sales process, follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships and strengthen partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED and minimum of 1 year customer service or military service in an administration/contracting/civil affairs or similar role, or a Bachelor's Degree.
  • •1 year or more in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:BankingFinancial servicesRetail salesCustomer service
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationSales
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn