Sophos

2 months ago

Customer Success Manager – Scale (Italian or Spanish Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Proactive Scale Customer Success Manager to drive value for a large EMEA portfolio via 1:1 and 1:many communications, onboarding and adoption, renewal and growth, and cross-functional collaboration with Renewals, Sales, Product, and CS teams to maximize product usage and customer outcomes.

Location: Romania

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive product adoption and customer outcomes through 1:1 and 1:many channels including video calls, email engagement, and webinars.
•Support a range of digital touch points, aiming to bring customers to value in all stages of the customer lifecycle.
•Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities.
•Own timely escalation of customer and internal queries, understanding when to escalate vs when to problem solve/deep dive.
•Collaborate cross-functionally with Renewals, Sales, Product, and CS teams.

Key Requirements

•2+ years of experience in customer success roles; additional experience in customer support, sales, or customer marketing is a plus.
•Fluent written and spoken Italian or Spanish required.
•Fluent written and spoken English required.
•Exceptional ability to communicate and foster positive business relationships; comfortable being accountable for driving success with customers.
•Proven ability to produce and deliver compelling customer materials to drive business objectives.

Experience:2+ yearsCustomer successSaaSEnterprise software

Skills:CommunicationRelationship managementPresentationOrganizationTime management

Languages:ItalianSpanishEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sophos

Provides enterprise cybersecurity software and services including endpoint protection, network security, cloud security, encryption, and managed threat response to protect organizations from advanced threats and ransomware.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Abingdon, United Kingdom

Founded: 1985

Website LinkedIn

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Sophos

2 months ago

Customer Success Manager – Scale (Italian or Spanish Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Romania

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive product adoption and customer outcomes through 1:1 and 1:many channels including video calls, email engagement, and webinars.
•Support a range of digital touch points, aiming to bring customers to value in all stages of the customer lifecycle.
•Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities.
•Own timely escalation of customer and internal queries, understanding when to escalate vs when to problem solve/deep dive.
•Collaborate cross-functionally with Renewals, Sales, Product, and CS teams.

Key Requirements

•2+ years of experience in customer success roles; additional experience in customer support, sales, or customer marketing is a plus.
•Fluent written and spoken Italian or Spanish required.
•Fluent written and spoken English required.
•Exceptional ability to communicate and foster positive business relationships; comfortable being accountable for driving success with customers.
•Proven ability to produce and deliver compelling customer materials to drive business objectives.

Experience:2+ yearsCustomer successSaaSEnterprise software

Skills:CommunicationRelationship managementPresentationOrganizationTime management

Languages:ItalianSpanishEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sophos

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Abingdon, United Kingdom

Founded: 1985

Website LinkedIn