Production Support Manager -DigiOps

Fractal Labs
California
Workplace: OnsiteFull timeUSD 150,000 - 185,000 annuallyFunction: Manufacturing & Production OperationsExperience: 10+ yearsEducation: bachelorsSkills: ["Client communication","Stakeholder management","Analytical thinking","Problem-solving","Leadership"]

Lead end-to-end production support for Azure-based data platforms, ensuring high availability, reliability, and performance. Manage incident, problem, and change processes aligned with ITIL, driving root-cause analysis and preventive actions. Oversee Azure data pipelines and Databricks/Spark workloads, monitor operational metrics, and support 24x7 on-call readiness. Partner with engineering and clients through service reviews and governance forums while improving monitoring, observability, and automation.

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FursaFursa
Fractal Labs
Fractal Labs
1 month ago

Production Support Manager -DigiOps

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead end-to-end production support for Azure-based data platforms, ensuring high availability, reliability, and performance. Manage incident, problem, and change processes aligned with ITIL, driving root-cause analysis and preventive actions. Oversee Azure data pipelines and Databricks/Spark workloads, monitor operational metrics, and support 24x7 on-call readiness. Partner with engineering and clients through service reviews and governance forums while improving monitoring, observability, and automation.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Manufacturing & Production Operations
Seniority: Manager level

Key Responsibilities

  • •Lead end-to-end production support for Azure-based data platforms, ensuring high availability and reliability.
  • •Manage incident, problem, and change management processes aligned with ITIL practices.
  • •Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
  • •Oversee data pipelines/workflows (ADF, ADLS, Synapse, Databricks) and ensure optimal Databricks/Spark performance.
  • •Serve as primary client point of contact and drive governance forums (WOR/MOR), status updates, and escalations while improving automation/observability.

Pay and Benefits

Salary: USD 150,000 - 185,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid HolidaysParental LeavePaid Leave

Key Requirements

  • •Strong experience in the Azure Data Engineering ecosystem (ADF, ADLS, Synapse, Azure SQL).
  • •Hands-on expertise in Databricks (PySpark, Spark optimization) and advanced SQL for troubleshooting.
  • •Experience managing data pipeline orchestration/workflows and monitoring tools/frameworks (Azure Monitor, Log Analytics).
  • •Strong knowledge of ITIL processes (Incident, Problem, Change Management) and production environment issue resolution.
  • •3+ years in a leadership or managerial role, with 10+ years total experience and a Bachelor’s or Master’s degree in a related field.
Experience:10+ yearsData engineeringProduction supportDigital operations
Education:Bachelor's in Computer Science, Engineering, or related field
Skills:Client communicationStakeholder managementAnalytical thinkingProblem-solvingLeadership
Certifications:Microsoft Azure Data Engineer AssociateMicrosoft Azure Solutions Architect
Tech Stack:AzureDatabricksADFADLSSynapseAzure SQLSparkPySparkSQLAzure MonitorLog AnalyticsITILDevOpsDataOpsMLOpsAzure DevOpsCI/CD pipelinesIncident managementProblem managementChange management

Company Brief

Fractal Labs
Provides AI-driven analytics, decision intelligence, and engineering solutions to Fortune 500 companies, helping enterprises apply advanced analytics and machine learning for marketing, supply chain, finance, and customer experience transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2000
WebsiteLinkedIn