Senior Customer Success Engineer - West (California)

Cyera
San Francisco
Workplace: RemoteFull timeUSD 220,000 - 240,000 annuallyFunction: Customer Success & Account ManagementEducation: associatesSkills: ["Project management","Self-starter","Customer advocacy","Interpersonal communication","Autonomous problem-solving"]

Own technical customer success on the Cyera Platform for enterprises in the West (California) region, acting as a trusted advisor for practitioners through executives. Drive adoption through onboarding, training, and consultative delivery of customized use cases, while maximizing ROI via health/usage monitoring, success plans, and quarterly business reviews. Troubleshoot and resolve technical issues, advocate for customer feedback, and support roadmap influence and knowledge sharing.

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FursaFursa
Cyera
Cyera
1 day ago

Senior Customer Success Engineer - West (California)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own technical customer success on the Cyera Platform for enterprises in the West (California) region, acting as a trusted advisor for practitioners through executives. Drive adoption through onboarding, training, and consultative delivery of customized use cases, while maximizing ROI via health/usage monitoring, success plans, and quarterly business reviews. Troubleshoot and resolve technical issues, advocate for customer feedback, and support roadmap influence and knowledge sharing.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical expert on the Cyera Platform and demonstrate in-depth product knowledge.
  • •Drive customer adoption through onboarding, training, and consultative delivery of customized use cases.
  • •Act as a leader for ongoing engagement and expansion, maximizing ROI via sustained adoption and success planning.
  • •Troubleshoot and resolve technical issues impacting customers; monitor and report customer health and usage indicators.
  • •Advocate for the customer’s voice and feedback, influence roadmap direction, and collaborate on resolving blockers.
Travel: Medium travel

Pay and Benefits

Salary: USD 220,000 - 240,000 annually
Perks:Remote WorkPaid LeaveHealth InsuranceDentalVisionHome OfficeLife InsuranceDisability Insurance

Key Requirements

  • •Associates degree (or equivalent experience) is required; a Bachelor’s degree in Computer Science or similar is a plus.
  • •12 years of experience with strong project management to plan, organize, and execute multiple projects with attention to detail.
  • •A self-starter comfortable in an ambiguous, fast-paced, deadline-oriented startup environment.
  • •Proven results driving customer satisfaction, feature adoption, and customer retention, including prior collaboration with Development teams.
  • •Hands-on proficiency with SQL, scripting (e.g., Python), cloud environments, data technologies, IAM/permissions, and familiarity with APIs and web services.
Experience:SaaSData securityCloudData technologiesTechnical customer-facing
Education:Associate's in Computer Science
Skills:Project managementSelf-starterCustomer advocacyInterpersonal communicationAutonomous problem-solving
Tech Stack:SQLPythonCloudIAMAPIsWeb servicesData Loss PreventionDSPMCSPMSIEM

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor