Desktop Support Technician | Onsite DC | Eligible for Public Trust

General Dynamics
Washington
Workplace: OnsiteFull timeUSD 28.9 - 39.1 hourlyFunction: IT Support & HelpdeskExperience: 3+ yearsEducation: associatesSkills: ["Customer service","Troubleshooting","Professionalism","Responsiveness","Communication"]

Provide hands-on onsite desktop and end-user support in Washington, DC, troubleshooting desktop/laptop hardware, peripherals, software, operating systems, and connectivity issues. Support Windows 10/11 and Microsoft 365 (Teams, OneDrive) plus approved enterprise applications, reimaging and deploying endpoints, configuring secure operations, and delivering timely customer service. Document incidents and resolutions in ServiceNow, manage service levels, assist VIP/executive users, and support IT asset tracking and desktop operations.

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FursaFursa
General Dynamics
General Dynamics
1 day ago

Desktop Support Technician | Onsite DC | Eligible for Public Trust

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide hands-on onsite desktop and end-user support in Washington, DC, troubleshooting desktop/laptop hardware, peripherals, software, operating systems, and connectivity issues. Support Windows 10/11 and Microsoft 365 (Teams, OneDrive) plus approved enterprise applications, reimaging and deploying endpoints, configuring secure operations, and delivering timely customer service. Document incidents and resolutions in ServiceNow, manage service levels, assist VIP/executive users, and support IT asset tracking and desktop operations.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Configure, install, maintain, and support desktops, laptops, monitors, printers, docking stations, mobile devices, and end-user peripherals.
  • •Troubleshoot and resolve hardware, software, operating system, network connectivity, authentication, VPN, and peripheral-related issues.
  • •Provide onsite support for Windows 11, Microsoft 365, Teams, OneDrive, and approved customer software.
  • •Reimage, configure, and deploy laptops and desktops, including replacement and refresh equipment.
  • •Document incidents and manage service requests in ServiceNow, including advanced troubleshooting for escalations and accurate ticket records.
Travel: Low travel

Pay and Benefits

Salary: USD 28.9 - 39.1 hourly
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •3+ years of desktop, endpoint, or end-user technical support experience.
  • •Experience supporting Windows 10/11, Microsoft 365, laptops/desktops, peripherals, and enterprise applications.
  • •Experience troubleshooting hardware, software, network connectivity, VPN, authentication, and peripheral issues.
  • •Experience using ServiceNow or another enterprise IT service management platform.
  • •Associate degree in Information Technology (or related) with 1+ year of relevant experience, or 3+ years of relevant IT support experience in lieu of a degree.
Experience:3+ yearsEnterprise IT support
Education:Associate's in Information Technology
Skills:Customer serviceTroubleshootingProfessionalismResponsivenessCommunication
Certifications:ITIL FoundationApple Certified Support ProfessionalMicrosoft Windows certificationCompTIA A+CompTIA Security+CompTIA Network+
Tech Stack:Computer HardwareMicrosoft OfficeWindows 10Windows 11Microsoft 365TeamsOneDriveVPNServiceNowEnterprise applicationsEndpoint devicesAuthenticationOperating systemPrintersMonitorsDocking stationsMobile devicesService management platform

Eligibility

Nationality:US National
Security Clearance:BI Full 6C (T4)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn