Philips

10 hours ago

Customer Support Engineer - Hospital Patient Monitoring NSW

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide customer-facing technical support for Philips Hospital Patient Monitoring equipment and related software and hardware. Based in Sydney and supporting NSW, you’ll deliver corrective and preventative maintenance, commissioning/installation, upgrades, and expert guidance across the full customer relationship lifecycle. Lead technical escalations to resolution, keep stakeholders updated, and minimize customer downtime through cost-effective repair solutions while continuously building knowledge on new technologies.

Location: Sydney, New South Wales

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Maintain and develop robust customer relationships by providing expert technical advice on maintenance, installation, and servicing of medical equipment in line with regulations and policies.
•Deliver corrective and preventative maintenance, commissioning and installation, and software/hardware upgrades for patient monitoring equipment.
•Provide technical support through the customer lifecycle, from pre-sales to implementation and post-sales support, including during sales processes.
•Lead and manage technical escalations to resolution, ensuring stakeholders are updated according to company processes.
•Determine cost-effective repair/solution options to minimize customer downtime and keep knowledge current through continual training and development.

Key Requirements

•Previous customer-facing service engineering experience in the medical equipment or Biomedical industry, with hospital patient monitoring experience ideal.
•Strong IT skills, with networking experience highly regarded, and the ability to work in a fast-paced environment.
•Degree-level education (or equivalent) in Electronics, Electrical Engineering, or Biomedical Engineering.
•Hold a full AU drivers license and already have Australian working rights.
•Police checks will be required during the onboarding process.

Experience:Medical devicesBiomedical

Education:Bachelor's in Electronics, Electrical Engineering, or Biomedical Engineering

Skills:Customer serviceTechnical problem-solvingStakeholder communicationIncident escalationContinuous learning

Licenses:AU drivers license

Tech Stack:Networking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

10 hours ago

Customer Support Engineer - Hospital Patient Monitoring NSW

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Sydney, New South Wales

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Maintain and develop robust customer relationships by providing expert technical advice on maintenance, installation, and servicing of medical equipment in line with regulations and policies.
•Deliver corrective and preventative maintenance, commissioning and installation, and software/hardware upgrades for patient monitoring equipment.
•Provide technical support through the customer lifecycle, from pre-sales to implementation and post-sales support, including during sales processes.
•Lead and manage technical escalations to resolution, ensuring stakeholders are updated according to company processes.
•Determine cost-effective repair/solution options to minimize customer downtime and keep knowledge current through continual training and development.

Key Requirements

•Previous customer-facing service engineering experience in the medical equipment or Biomedical industry, with hospital patient monitoring experience ideal.
•Strong IT skills, with networking experience highly regarded, and the ability to work in a fast-paced environment.
•Degree-level education (or equivalent) in Electronics, Electrical Engineering, or Biomedical Engineering.
•Hold a full AU drivers license and already have Australian working rights.
•Police checks will be required during the onboarding process.

Experience:Medical devicesBiomedical

Education:Bachelor's in Electronics, Electrical Engineering, or Biomedical Engineering

Skills:Customer serviceTechnical problem-solvingStakeholder communicationIncident escalationContinuous learning

Licenses:AU drivers license

Tech Stack:Networking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn