Store Manager

Burberry
Sydney
Workplace: OnsiteFull timeFunction: OtherSkills: ["Leadership","Coaching","Customer focus","Commercial mindset","Ability to navigate digital platforms"]

Lead and manage the store to deliver an excellent brand, employee, and customer experience. Own employee satisfaction and team behaviours, coach and feedback to improve customer service, and maintain luxury standards including visual merchandising. Drive store performance and growth through commercial and operational execution, product knowledge, and inventory sales optimization, while ensuring compliance and health & safety readiness.

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FursaFursa
Burberry
Burberry
4 days ago

Store Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead and manage the store to deliver an excellent brand, employee, and customer experience. Own employee satisfaction and team behaviours, coach and feedback to improve customer service, and maintain luxury standards including visual merchandising. Drive store performance and growth through commercial and operational execution, product knowledge, and inventory sales optimization, while ensuring compliance and health & safety readiness.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Provide leadership for the store, setting and maintaining excellent standards and inspiring the team.
  • •Be on the shop floor; act as a brand ambassador and role model Burberry behaviours.
  • •Monitor, coach, and provide feedback to deliver an excellent customer experience.
  • •Maintain luxury environment standards, including visual merchandising guidelines and store execution.
  • •Drive store performance and operational excellence, including sales conversion, product advocacy, and compliance with corporate standards and health & safety plans.

Key Requirements

  • •Alignment with Burberry Store Management behaviours (Service Focused, Leading to Inspire, Commercially Aware, Developing Talent, Driving Excellence).
  • •Experience in luxury retail management appropriate to the role, assessed by prior team size/complexity and sales metrics.
  • •Strong customer focus and ability to drive long-term customer relationships.
  • •Digital awareness and comfort navigating social media and e-commerce sites.
  • •Flexibility to work as required to meet store needs, with local language plus English.
Experience:Luxury retail
Skills:LeadershipCoachingCustomer focusCommercial mindsetAbility to navigate digital platforms
Languages:EnglishLocal language
Tech Stack:Social mediaE-commerceRivo

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn