Cloud and Operation Database Management Senior Expert

SAP
Toronto
Workplace: HybridFull timeCAD 142,000 - 192,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsSkills: ["Analytical and troubleshooting skills","Proactive problem-solving","Continuous improvement","Problem management","Collaboration"]

Own day-to-day delivery for SAP’s private cloud enhanced operation services, defining and meeting KPIs/SLAs while providing advanced database expertise for HANA and related environments (HANA/ASE/MSSQL). Lead major-incident handling, troubleshoot service failures, manage downtime scenarios, and analyze root causes to improve reliability. Collaborate cross-team to streamline processes, enhance automation, reduce alerts, and drive proactive escalations management to boost operational resilience and customer satisfaction.

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FursaFursa
SAP
SAP
4 hours ago

Cloud and Operation Database Management Senior Expert

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Last checked: 4 hours agoStatus: Live

Job Summary

Own day-to-day delivery for SAP’s private cloud enhanced operation services, defining and meeting KPIs/SLAs while providing advanced database expertise for HANA and related environments (HANA/ASE/MSSQL). Lead major-incident handling, troubleshoot service failures, manage downtime scenarios, and analyze root causes to improve reliability. Collaborate cross-team to streamline processes, enhance automation, reduce alerts, and drive proactive escalations management to boost operational resilience and customer satisfaction.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure high-quality day-to-day service delivery by defining, tracking, and meeting KPIs and SLAs.
  • •Provide advanced technical expertise in database technologies, particularly HANA, while supporting HANA/ASE/MSSQL environments.
  • •Handle major incidents, troubleshoot service failures, and manage downtime scenarios.
  • •Perform proactive monitoring, incident management, and comprehensive root-cause analysis to safeguard system reliability.
  • •Collaborate across teams to streamline processes, enhance automation, reduce alerts, manage escalations, and deliver corrective/preventive action plans.
Travel: Low travel

Pay and Benefits

Salary: CAD 142,000 - 192,000 annually

Key Requirements

  • •Over 10 years of experience with database technologies, with expert-level knowledge in HANA and support for HANA/ASE/MSSQL environments.
  • •Ability to diagnose system issues using logs, traces, and alert outputs with strong analytical and troubleshooting skills.
  • •Experience implementing continuous improvement initiatives to address customer pain points and service delivery enhancements.
  • •Experience implementing preventive measures to stabilize complex SAP environments and ensure consistent performance and reliability.
  • •Understanding of Linux/Unix and networking fundamentals, plus experience in problem management and structured root-cause analysis methodologies.
Experience:10+ years
Skills:Analytical and troubleshooting skillsProactive problem-solvingContinuous improvementProblem managementCollaboration
Languages:English
Tech Stack:HANAASEMSSQLLinux/UnixSLAsKPIs

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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