Customer Experience Specialist (German Bilingual)

Join the Customer Experience team as a bilingual specialist delivering thoughtful service across phone, chat, email, and social channels. Own each customer interaction end-to-end, resolve issues with empathy, and efficiently use tools while keeping a human touch. Share recurring patterns to improve the experience and become a product expert to guide customers authentically. This hybrid role is based in Krakow, with structured onboarding and clear growth paths.