Retail Partnerships Lead - UAE Nationals Only

Etihad Aviation Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: Business Development & PartnershipsExperience: 7+ yearsEducation: bachelorsSkills: ["Negotiation","Relationship management","Written communication","Oral communication","Collaboration"]

Lead the Lifestyle & Localization Partnerships vertical for Etihad Guest, driving strategy and performance for the loyalty programme’s retail and lifestyle proposition. Build and manage non-air redemption and non-financial accrual partnerships across retail, travel, and lifestyle brands, including Reward Shop and Etihad GuestPay. Analyze results, coordinate cross-functionally with marketing, operations, IT, and data analytics teams, and mentor loyalty programme specialists to achieve divisional commercial goals.

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Etihad Aviation Group
Etihad Aviation Group
2 days ago

Retail Partnerships Lead - UAE Nationals Only

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Job Summary

Lead the Lifestyle & Localization Partnerships vertical for Etihad Guest, driving strategy and performance for the loyalty programme’s retail and lifestyle proposition. Build and manage non-air redemption and non-financial accrual partnerships across retail, travel, and lifestyle brands, including Reward Shop and Etihad GuestPay. Analyze results, coordinate cross-functionally with marketing, operations, IT, and data analytics teams, and mentor loyalty programme specialists to achieve divisional commercial goals.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Manager level

Key Responsibilities

  • •Strategically develop and manage non-air redemption and non-financial accrual partnerships for the loyalty programme.
  • •Integrate retail and lifestyle benefits into the airline’s frequent flyer programme to increase value and customer engagement.
  • •Expand and manage the Etihad Guest non-air redemption portfolio, including Reward Shop and Etihad GuestPay, to meet commercial objectives.
  • •Identify, negotiate, and monitor strategic partnerships with retail, travel, and lifestyle brands; evaluate performance against commercial goals.
  • •Lead and mentor a team of loyalty programme specialists and collaborate cross-functionally with marketing, operations, IT, and data analytics teams to deliver seamless loyalty experiences.

Key Requirements

  • •Bachelor’s degree in Marketing, Business Administration, or a related field.
  • •Minimum 7 years in loyalty programme management, customer engagement, or strategic partnerships.
  • •Full understanding of the retail, travel (hotel & car rental), and lifestyle sectors and how they integrate into loyalty programmes.
  • •Proficiency in CRM platforms, data analytics tools, and loyalty software.
  • •Strong negotiation, relationship management, and stakeholder management skills, with excellent written and oral communication.
Experience:7+ yearsLoyalty programmesCustomer engagementStrategic partnershipsAirlinesDigital marketing
Education:Bachelor's
Skills:NegotiationRelationship managementWritten communicationOral communicationCollaboration
Languages:English (UK)
Tech Stack:CRM platformsData analytics toolsLoyalty softwareMicrosoft Office SuiteMicrosoft WordMicrosoft ExcelPowerPointOutlook

Eligibility

Nationality:UAE National

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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