PRADA In Store CRM Manager, Sloane Street (London, GB)

Prada Group
London
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Communication","Interpersonal skills","Training","Coaching","Analytical"]

Own the in-store CRM by consolidating and validating customer data, monitoring SA performance against CRM KPIs and MBOs, and launching/optimizing CRM system functions at the store level. Partner with the local retail team to manage customer lists and reports, support local strategized marketing activities, and drive VOCE customer satisfaction survey follow-up actions. Conduct regular CRM training for the sales team and support store managers with CRM action planning and reporting interpretation.

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FursaFursa
Prada Group
Prada Group
1 day ago

PRADA In Store CRM Manager, Sloane Street (London, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the in-store CRM by consolidating and validating customer data, monitoring SA performance against CRM KPIs and MBOs, and launching/optimizing CRM system functions at the store level. Partner with the local retail team to manage customer lists and reports, support local strategized marketing activities, and drive VOCE customer satisfaction survey follow-up actions. Conduct regular CRM training for the sales team and support store managers with CRM action planning and reporting interpretation.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Ensure customer data accuracy by supporting store-team inputs and validating data accuracy in the system.
  • •Review and analyze SA performance across CRM KPIs and MBOs, and provide SM with individual SA overviews and strategy.
  • •Launch and monitor new CRM system/functions in store, and support system/function enhancements.
  • •Generate, manage, and help interpret customer lists and reports; support strategized local marketing activities.
  • •Conduct regular CRM training with the sales team and support SM with VOCE project activities, including store feedback collection and customer follow-up actions.

Key Requirements

  • •Strong CRM experience with a solid understanding of key performance indicators (KPIs).
  • •In-store service oriented with a customer-centric approach and proven client development track record.
  • •Proficiency with Microsoft Office Suite, particularly Excel, plus analytical capability to interpret CRM reporting.
  • •Ability to work effectively in a team and results-oriented independence toward objectives.
  • •Excellent communication and interpersonal skills, including demonstrated training and coaching ability.
Experience:CRMLuxuryRetail
Skills:CommunicationInterpersonal skillsTrainingCoachingAnalytical
Languages:English
Tech Stack:CRMKPIsMicrosoft Office SuiteExcel

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn