Customer Experience & Sales Specialist

Thumbtack
Philippines
Workplace: RemoteTemporaryFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Problem-solving","De-escalation","Rapport building","Collaboration","Prospecting"]

Own inbound and outbound customer success and sales efforts by helping homeowners turn service needs into booked projects. Handle customer requests via phone, chat, SMS, and email, build rapport, troubleshoot and de-escalate inquiries, and proactively follow up. Maintain high-performance metrics across revenue attainment, quality, efficiency, customer satisfaction, and NPS while identifying cross-sell opportunities and driving continuous improvements with your team.

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Thumbtack
Thumbtack
4 months ago

Customer Experience & Sales Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own inbound and outbound customer success and sales efforts by helping homeowners turn service needs into booked projects. Handle customer requests via phone, chat, SMS, and email, build rapport, troubleshoot and de-escalate inquiries, and proactively follow up. Maintain high-performance metrics across revenue attainment, quality, efficiency, customer satisfaction, and NPS while identifying cross-sell opportunities and driving continuous improvements with your team.
Location: Philippines
Workplace: Remote
Employment Type: Temporary
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Partner with customers by listening to needs and providing the best solutions based on expertise in products and services.
  • •Handle customer requests through phone, chat, SMS, and email to resolve service inquiries and plan details.
  • •Build rapport, anticipate customer needs, and actively listen to concerns while probing and recommending next steps.
  • •Troubleshoot, resolve inquiries, and de-escalate issues while maintaining a strong customer relationship.
  • •Maintain performance metrics (revenue attainment, quality, efficiency, customer satisfaction, NPS) and follow up proactively via SMS/email.

Key Requirements

  • •At least 1–2 years of customer service experience, including a minimum of 6 months of pure inbound and/or outbound sales exposure.
  • •Experience in high-volume, revenue-driven sales with a track record of meeting or exceeding quotas.
  • •English proficiency.
  • •Prospecting and pipeline management experience.
  • •Collaborative attitude to share techniques and success with the team.
Experience:1-2 yearsBPO
Skills:Problem-solvingDe-escalationRapport buildingCollaborationProspecting
Languages:English

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn