Sales & Customer Engagement Specialist (SMS, Email & Live Chat)

Scale Army
Cairo, Buenos Aires, Addis Ababa, Cape Town, Abuja
Workplace: RemoteContractUSD 700 - 1,100 monthlyFunction: Customer Support (Service Desk)Skills: ["Written communication","Empathy","Emotional intelligence","Objection handling","Organizational skills"]

Engage warm prospective customers through SMS, email, and live chat to move them from expressed interest to completed enrollment and purchases. Manage inbound and follow-up conversations, handle pricing and process questions, overcome objections, and address non-clinical concerns while protecting confidential information and following HIPAA procedures. Document activity in a CRM, support escalations with internal teams, and continually improve written sales and conversion performance through coaching and QA.

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FursaFursa
Scale Army
Scale Army
3 days ago

Sales & Customer Engagement Specialist (SMS, Email & Live Chat)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Engage warm prospective customers through SMS, email, and live chat to move them from expressed interest to completed enrollment and purchases. Manage inbound and follow-up conversations, handle pricing and process questions, overcome objections, and address non-clinical concerns while protecting confidential information and following HIPAA procedures. Document activity in a CRM, support escalations with internal teams, and continually improve written sales and conversion performance through coaching and QA.
Location: Cairo, Buenos Aires, Addis Ababa, Cape Town, Abuja
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage inbound and follow-up sales conversations across SMS, email, and live chat for prospects who previously expressed interest.
  • •Follow up on abandoned registrations and incomplete purchases to encourage customers to complete enrollment.
  • •Answer questions about pricing, enrollment, promotions, timelines, and the purchasing process using an empathetic consultative sales approach.
  • •Protect confidential customer information and follow HIPAA requirements, escalating clinical questions to licensed professionals.
  • •Document customer interactions and sales activities in the CRM and collaborate with internal teams when additional support is needed.

Pay and Benefits

Salary: USD 700 - 1,100 monthly

Key Requirements

  • •2+ years of experience in inside sales, customer engagement, chat sales, SMS sales, customer success, or a similar customer-facing role.
  • •Proven experience converting warm leads into customers through written communication.
  • •Experience nurturing prospective customers throughout a sales process, including handling customer objections.
  • •Experience working with CRM platforms and documenting customer interactions and follow-ups accurately.
  • •Healthcare, telehealth, wellness, or another customer-focused digital business experience is a plus.
Experience:TelehealthHealthcareWellness
Skills:Written communicationEmpathyEmotional intelligenceObjection handlingOrganizational skills
Tech Stack:GoHighLevelHubSpotSalesforceZendeskIntercomCRM

Company Brief

Scale Army
Scale Army is a growth marketing agency that helps startups and SMBs scale through performance marketing, paid media, and data-driven customer acquisition strategies tailored to drive revenue and growth.
Industry: Professional Services
Company Size: Small (11 to 50 employees)
Growth: Established Company
Funding: Bootstrapped
Website