Global Payments

13 hours ago

Customer Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Respond to technical customer service requests and inquiries via phone, email, chat, or SMS, resolving issues for POS (point of service) products such as dial-up card swipe terminals. Use established documentation and processes to select the right processing method, explain solutions to clients, and maintain accurate records. Build foundational knowledge of POS products, customer service procedures, and compliance through training and online manuals, working under close supervision.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Receive and respond to technical customer service requests and problems via telephone, email, chat, or SMS.
•Resolve client and/or merchant technical support issues for POS products using established documentation and processes.
•Enter required data into databases while resolving issues and meeting quality and productivity objectives.
•Maintain accurate and complete records of inquiries and problems handled.
•Build base knowledge of POS products, policies, customer service procedures, and compliance through training and online manuals.

Key Requirements

•High School Diploma or Equivalent
•Typically no relevant experience required
•Typically minimum 2 years relevant experience
•Previous customer service experience
•Ability to acquire and apply job skills by following established procedures and learning company policies

Education:High School

Skills:Customer serviceProblem-solvingAttention to detailResearchLearning agility

Tech Stack:POS productsDatabasesMainframeOnline manualsSoftware packages

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

13 hours ago

Customer Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Receive and respond to technical customer service requests and problems via telephone, email, chat, or SMS.
•Resolve client and/or merchant technical support issues for POS products using established documentation and processes.
•Enter required data into databases while resolving issues and meeting quality and productivity objectives.
•Maintain accurate and complete records of inquiries and problems handled.
•Build base knowledge of POS products, policies, customer service procedures, and compliance through training and online manuals.

Key Requirements

•High School Diploma or Equivalent
•Typically no relevant experience required
•Typically minimum 2 years relevant experience
•Previous customer service experience
•Ability to acquire and apply job skills by following established procedures and learning company policies

Education:High School

Skills:Customer serviceProblem-solvingAttention to detailResearchLearning agility

Tech Stack:POS productsDatabasesMainframeOnline manualsSoftware packages

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn