Customer Support Agent

Global Payments
Dublin
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Problem-solving","Attention to detail","Research","Learning agility"]

Respond to technical customer service requests and inquiries via phone, email, chat, or SMS, resolving issues for POS (point of service) products such as dial-up card swipe terminals. Use established documentation and processes to select the right processing method, explain solutions to clients, and maintain accurate records. Build foundational knowledge of POS products, customer service procedures, and compliance through training and online manuals, working under close supervision.

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FursaFursa
Global Payments
Global Payments
1 month ago

Customer Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 39 days agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Respond to technical customer service requests and inquiries via phone, email, chat, or SMS, resolving issues for POS (point of service) products such as dial-up card swipe terminals. Use established documentation and processes to select the right processing method, explain solutions to clients, and maintain accurate records. Build foundational knowledge of POS products, customer service procedures, and compliance through training and online manuals, working under close supervision.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Receive and respond to technical customer service requests and problems via telephone, email, chat, or SMS.
  • •Resolve client and/or merchant technical support issues for POS products using established documentation and processes.
  • •Enter required data into databases while resolving issues and meeting quality and productivity objectives.
  • •Maintain accurate and complete records of inquiries and problems handled.
  • •Build base knowledge of POS products, policies, customer service procedures, and compliance through training and online manuals.

Key Requirements

  • •High School Diploma or Equivalent
  • •Typically no relevant experience required
  • •Typically minimum 2 years relevant experience
  • •Previous customer service experience
  • •Ability to acquire and apply job skills by following established procedures and learning company policies
Education:High School
Skills:Customer serviceProblem-solvingAttention to detailResearchLearning agility
Tech Stack:POS productsDatabasesMainframeOnline manualsSoftware packages

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn