Customer Success Technical Advisor

Trend Micro
Amman
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Strategic thinking","Analytical mindset","Documentation","Process orientation"]

Serve as the technical Trusted Advisor for TrendAI’s most strategic enterprise accounts, guiding customers from onboarding through ongoing value realization. Lead architectural reviews, configuration audits, and success planning to drive measurable cybersecurity resilience. Design workshops to strengthen SOC/SIEM operations, provide oversight during critical threat events, and perform root-cause analysis while partnering with Product Engineering, R&D, and Sales Engineering to influence product roadmaps.

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FursaFursa
Trend Micro
Trend Micro
2 months ago

Customer Success Technical Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 days agoStatus: Live

Job Summary

Serve as the technical Trusted Advisor for TrendAI’s most strategic enterprise accounts, guiding customers from onboarding through ongoing value realization. Lead architectural reviews, configuration audits, and success planning to drive measurable cybersecurity resilience. Design workshops to strengthen SOC/SIEM operations, provide oversight during critical threat events, and perform root-cause analysis while partnering with Product Engineering, R&D, and Sales Engineering to influence product roadmaps.
Location: Amman
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary technical voice post-deployment, shifting from ticket resolution to security outcome attainment for strategic accounts.
  • •Contribute to technical milestones and success planning for platform adoption, version upgrades, and feature deployments.
  • •Perform architectural reviews and configuration audits to ensure customers use the full breadth of the TrendAI platform.
  • •Design and deliver bespoke workshops and best-practice sessions to mature customers’ internal SOC and SIEM operations.
  • •Lead advanced threat defense and root-cause analysis, maintaining account health integrity and orchestrating cross-functional work with Product Engineering, R&D, and Sales Engineering.

Key Requirements

  • •10+ years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
  • •Strong knowledge of security frameworks including NIST and MITRE ATT&CK, plus SIEM/SOC operations and endpoint/network defense technologies.
  • •Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
  • •Excellent written and verbal communication skills to explain complex technical risks to executive stakeholders.
  • •A Bachelor’s Degree in Engineering or Computer Science (or equivalent) is preferred; technical certifications are strongly preferred.
Experience:10+ years
Education:Bachelor's in Engineering, Computer Science
Skills:CommunicationStrategic thinkingAnalytical mindsetDocumentationProcess orientation
Certifications:TCAPTSCECISSPCCNACCNPCloud Platform Certifications
Tech Stack:TrendAITrendAI Vision OneNISTMITRE ATT&CKSIEMSOCWindows ServerLinuxSolarisAWSAzureGCP

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn