Trend Micro

2 weeks ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the technical Trusted Advisor for TrendAI’s most strategic enterprise accounts, guiding customers from onboarding through ongoing value realization. Lead architectural reviews, configuration audits, and success planning to drive measurable cybersecurity resilience. Design workshops to strengthen SOC/SIEM operations, provide oversight during critical threat events, and perform root-cause analysis while partnering with Product Engineering, R&D, and Sales Engineering to influence product roadmaps.

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as the primary technical voice post-deployment, shifting from ticket resolution to security outcome attainment for strategic accounts.
•Contribute to technical milestones and success planning for platform adoption, version upgrades, and feature deployments.
•Perform architectural reviews and configuration audits to ensure customers use the full breadth of the TrendAI platform.
•Design and deliver bespoke workshops and best-practice sessions to mature customers’ internal SOC and SIEM operations.
•Lead advanced threat defense and root-cause analysis, maintaining account health integrity and orchestrating cross-functional work with Product Engineering, R&D, and Sales Engineering.

Key Requirements

•10+ years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
•Strong knowledge of security frameworks including NIST and MITRE ATT&CK, plus SIEM/SOC operations and endpoint/network defense technologies.
•Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
•Excellent written and verbal communication skills to explain complex technical risks to executive stakeholders.
•A Bachelor’s Degree in Engineering or Computer Science (or equivalent) is preferred; technical certifications are strongly preferred.

Experience:10+ years

Education:Bachelor's in Engineering, Computer Science

Skills:CommunicationStrategic thinkingAnalytical mindsetDocumentationProcess orientation

Certifications:TCAPTSCECISSPCCNACCNPCloud Platform Certifications

Tech Stack:TrendAITrendAI Vision OneNISTMITRE ATT&CKSIEMSOCWindows ServerLinuxSolarisAWSAzureGCP

Company Brief

Trend Micro

Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn

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Trend Micro

2 weeks ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as the primary technical voice post-deployment, shifting from ticket resolution to security outcome attainment for strategic accounts.
•Contribute to technical milestones and success planning for platform adoption, version upgrades, and feature deployments.
•Perform architectural reviews and configuration audits to ensure customers use the full breadth of the TrendAI platform.
•Design and deliver bespoke workshops and best-practice sessions to mature customers’ internal SOC and SIEM operations.
•Lead advanced threat defense and root-cause analysis, maintaining account health integrity and orchestrating cross-functional work with Product Engineering, R&D, and Sales Engineering.

Key Requirements

•10+ years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
•Strong knowledge of security frameworks including NIST and MITRE ATT&CK, plus SIEM/SOC operations and endpoint/network defense technologies.
•Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
•Excellent written and verbal communication skills to explain complex technical risks to executive stakeholders.
•A Bachelor’s Degree in Engineering or Computer Science (or equivalent) is preferred; technical certifications are strongly preferred.

Experience:10+ years

Education:Bachelor's in Engineering, Computer Science

Skills:CommunicationStrategic thinkingAnalytical mindsetDocumentationProcess orientation

Certifications:TCAPTSCECISSPCCNACCNPCloud Platform Certifications

Tech Stack:TrendAITrendAI Vision OneNISTMITRE ATT&CKSIEMSOCWindows ServerLinuxSolarisAWSAzureGCP

Company Brief

Trend Micro

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn