IT Field Service Technician Level 2

Provide 2nd-level on-site and remote IT support for end users across Ingersoll Rand locations in Italy, ensuring service continuity at the Parma site. Manage incidents and requests in ServiceNow, troubleshoot hardware, software, and basic network issues, and support server, network, and security infrastructure teams with local hands-on work. Maintain end-user devices and asset lifecycle while participating in IT projects and ensuring compliance with IT standards.