Thunes

2 months ago

Technical Support Engineer Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and manage the APAC Technical Support Engineer team for Thunes’ global payment platform from the Singapore office. Own escalation, drive deep technical investigations across applications, APIs, databases and infrastructure, and partner with Engineering, Product and Treasury to improve reliability and automation on a global scale.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Director level

Key Responsibilities

•Lead and develop APAC team of Technical Support Engineers across multiple regions; set priorities and development goals.
•Lead technical troubleshooting across applications, APIs, databases, and batch processes to resolve production issues.
•Analyze logs, metrics and data to identify root causes and validate fixes, across system layers (application, infrastructure, data).
•Act as escalation point for critical production issues ensuring timely resolution; collaborate with Engineering, Product and Treasury.
•Maintain troubleshooting guides, runbooks, and knowledge base; drive automation and continuous improvement.

Key Requirements

•Lead and develop an APAC team of Technical Support Engineers across multiple regions.
•Strong troubleshooting capabilities across applications, APIs, databases, and batch processes.
•Ability to analyse logs, metrics and data to identify root causes and validate fixes.
•Experience collaborating with Engineering, Product, and Treasury teams to resolve complex issues.
•Maintain troubleshooting guides, runbooks, and knowledge base; drive automation and systemic improvements.

Experience:FintechPaymentsSaaS

Skills:Problem-solvingLeadershipCommunicationAnalytical thinking

Languages:English

Tech Stack:SQLAPIJiraSFTPLogsMonitoringData analysis

Company Brief

Thunes

Provides a global cross-border payments network enabling businesses to send and receive payments across markets via a single integration, serving merchants, fintechs, remitters, and banks with real-time settlement and compliance tools.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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Thunes

2 months ago

Technical Support Engineer Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Director level

Key Responsibilities

•Lead and develop APAC team of Technical Support Engineers across multiple regions; set priorities and development goals.
•Lead technical troubleshooting across applications, APIs, databases, and batch processes to resolve production issues.
•Analyze logs, metrics and data to identify root causes and validate fixes, across system layers (application, infrastructure, data).
•Act as escalation point for critical production issues ensuring timely resolution; collaborate with Engineering, Product and Treasury.
•Maintain troubleshooting guides, runbooks, and knowledge base; drive automation and continuous improvement.

Key Requirements

•Lead and develop an APAC team of Technical Support Engineers across multiple regions.
•Strong troubleshooting capabilities across applications, APIs, databases, and batch processes.
•Ability to analyse logs, metrics and data to identify root causes and validate fixes.
•Experience collaborating with Engineering, Product, and Treasury teams to resolve complex issues.
•Maintain troubleshooting guides, runbooks, and knowledge base; drive automation and systemic improvements.

Experience:FintechPaymentsSaaS

Skills:Problem-solvingLeadershipCommunicationAnalytical thinking

Languages:English

Tech Stack:SQLAPIJiraSFTPLogsMonitoringData analysis

Company Brief

Thunes

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn