Feefo

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own customer retention and growth for a portfolio of key accounts, building strong relationships with cross-functional stakeholders and driving product engagement. Lead renewals and targeted expansion through upsell and cross-sell, run account planning and quarterly business reviews, and provide consultative guidance on integration, reporting, and ROI. Triage issues, track customer satisfaction metrics, and collaborate with Product and Sales to improve the platform and ensure a world-class customer experience.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and maintain deep relationships with multiple customer stakeholders and proactively address needs
•Drive renewals and execute upsell/cross-sell strategies in partnership with Sales
•Develop and execute strategic account plans, including quarterly business reviews and value-added solutions
•Gain product expertise, advise on integration and reporting/data structures, and drive adoption across stakeholders
•Take ownership of customer issues, drive resolution, and improve customer satisfaction metrics

Key Requirements

•4+ years of customer success experience managing global/enterprise accounts, ideally in a digital or data environment
•Strong commercial acumen with a focus on revenue generation, including upselling and cross-selling
•Ability to prioritize and manage multiple projects in a dynamic environment under tight timelines
•Excellent communication skills, including creating and delivering presentations for technical products
•Proficiency using a CRM platform (Dynamics), including pipeline management and stakeholder relationship building

Experience:4+ yearsCustomer successEnterprise accountsDigitalData environmentGlobal accounts

Skills:CommunicationRelationship-buildingNegotiationProblem-solvingAnalytical thinkingSelf-starter

Languages:English

Tech Stack:DynamicsCRM

Company Brief

Feefo

Provides a customer review and insights platform that helps businesses collect verified customer feedback, manage online reputation, and display reviews to increase trust and drive sales across e-commerce and service sectors.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Headquarters: Leamington Spa, United Kingdom

Founded: 2010

Website LinkedIn

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Feefo

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and maintain deep relationships with multiple customer stakeholders and proactively address needs
•Drive renewals and execute upsell/cross-sell strategies in partnership with Sales
•Develop and execute strategic account plans, including quarterly business reviews and value-added solutions
•Gain product expertise, advise on integration and reporting/data structures, and drive adoption across stakeholders
•Take ownership of customer issues, drive resolution, and improve customer satisfaction metrics

Key Requirements

•4+ years of customer success experience managing global/enterprise accounts, ideally in a digital or data environment
•Strong commercial acumen with a focus on revenue generation, including upselling and cross-selling
•Ability to prioritize and manage multiple projects in a dynamic environment under tight timelines
•Excellent communication skills, including creating and delivering presentations for technical products
•Proficiency using a CRM platform (Dynamics), including pipeline management and stakeholder relationship building

Experience:4+ yearsCustomer successEnterprise accountsDigitalData environmentGlobal accounts

Skills:CommunicationRelationship-buildingNegotiationProblem-solvingAnalytical thinkingSelf-starter

Languages:English

Tech Stack:DynamicsCRM

Company Brief

Feefo

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Headquarters: Leamington Spa, United Kingdom

Founded: 2010

Website LinkedIn