Client Success Technical Manager (South Korea)

Fever Up
South Korea
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Troubleshooting","Hands-on mindset","Detail-oriented","Cross-functional collaboration","Customer focus"]

Own a portfolio of client accounts as their trusted technical advisor, ensuring customers get maximum value from the Onebox ticketing platform. Lead onboarding, training, troubleshooting, and ongoing optimization—handling daily requests from incident resolution to platform configuration and data exports. Partner with Sales, Product, Tech, and Design to deliver a seamless customer experience, drive retention and account expansion, and support on-site operations during live events when needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fever Up
Fever Up
13 hours ago

Client Success Technical Manager (South Korea)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own a portfolio of client accounts as their trusted technical advisor, ensuring customers get maximum value from the Onebox ticketing platform. Lead onboarding, training, troubleshooting, and ongoing optimization—handling daily requests from incident resolution to platform configuration and data exports. Partner with Sales, Product, Tech, and Design to deliver a seamless customer experience, drive retention and account expansion, and support on-site operations during live events when needed.
Location: South Korea
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the main technical point of contact and trusted advisor for a portfolio of client accounts.
  • •Guide clients from onboarding through ongoing optimization to ensure maximum platform value.
  • •Handle daily client requests, including incident resolution, platform configuration, and data exports.
  • •Provide onboarding and training plus ongoing support for clients using the ticketing platform.
  • •Collaborate with Sales, Tech, Product, and Design to deliver a seamless client experience, including occasional on-site event support when needed.
Travel: Low travel

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Experience in customer support, ideally in a SaaS environment.
  • •Confidently troubleshoot technical issues with a hands-on mindset.
  • •Fluency in Korean and English (written and spoken).
  • •Ability to work cross-functionally with internal teams to deliver a strong client experience.
  • •Valid driver’s license for occasional on-site support.
Experience:SaaSTicketing
Skills:TroubleshootingHands-on mindsetDetail-orientedCross-functional collaborationCustomer focus
Licenses:Driver’s license
Languages:KoreanEnglishSpanish
Tech Stack:OneboxTicketing platform

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn