Account Manager, SME & Growth

Airwallex
Berlin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Analytical skills","Customer empathy","Strategic thinking","Strong written and verbal communication","Ownership"]

Own a portfolio of strategic SME and growth accounts across DACH, sitting between self-serve and enterprise. Protect and grow gross profit through executive relationships, quarterly business reviews, and consultative negotiations across multiple products (FX, global accounts, cards/issuing, spend, and payouts). Translate customer needs into practical solutions by coordinating Sales, Product, Risk, FinOps, and Support, while building scalable DACH post-sales processes and accurate Salesforce forecasts.

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Airwallex
Airwallex
2 days ago

Account Manager, SME & Growth

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Last checked: 4 hours agoStatus: Live

Job Summary

Own a portfolio of strategic SME and growth accounts across DACH, sitting between self-serve and enterprise. Protect and grow gross profit through executive relationships, quarterly business reviews, and consultative negotiations across multiple products (FX, global accounts, cards/issuing, spend, and payouts). Translate customer needs into practical solutions by coordinating Sales, Product, Risk, FinOps, and Support, while building scalable DACH post-sales processes and accurate Salesforce forecasts.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio of strategic DACH accounts with accountability for gross profit, retention, and expansion.
  • •Build strategic account plans and lead executive-level QBRs at least once per quarter.
  • •Lead complex, consultative negotiations and multi-product opportunities across FX, global accounts, cards/issuing, spend, and payouts.
  • •Manage multi-entity and multi-country customers, translating technical requirements into clear customer solutions.
  • •Drive resolution across operational and compliance events, represent the customer internally across Product, Risk, FinOps, and Support, and contribute to Salesforce forecast accuracy.

Key Requirements

  • •3+ years of experience in account management, customer success, or sales, ideally with technical products and strong performance.
  • •Experience managing complex, consultative sales cycles and multi-product accounts, including strategic account plans.
  • •Strong analytical skills to use data for account strategy, QBRs, and identifying commercial opportunities.
  • •Proficiency with CRM systems, with a commitment to accurate and consistent Salesforce hygiene.
  • •Ability to understand complex technical concepts with a solid foundational understanding of APIs, plus strong communication in German and English.
Experience:3+ yearsFintechPaymentsSaaS
Skills:Analytical skillsCustomer empathyStrategic thinkingStrong written and verbal communicationOwnership
Languages:GermanEnglish
Tech Stack:SalesforceAPIs

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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