Customer Success Manager

Reltio
Texas, Illinois
Workplace: OnsiteFull timeUSD 121,000 - 240,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Consultative effectiveness","Presentation","Communication","Discovery","Executive workshop facilitation"]

Own the post-sale customer relationship to drive adoption, retention, and growth for enterprise accounts. Serve as the primary point of contact after implementation, using deep product, industry, and technical expertise to develop strategic success plans, guide the customer journey, and mitigate risk. Track customer health and milestone adoption, promote licensed products, and partner with Sales and Marketing to identify upsell opportunities and build advocacy through measurable value outcomes.

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Reltio
Reltio
2 months ago

Customer Success Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Own the post-sale customer relationship to drive adoption, retention, and growth for enterprise accounts. Serve as the primary point of contact after implementation, using deep product, industry, and technical expertise to develop strategic success plans, guide the customer journey, and mitigate risk. Track customer health and milestone adoption, promote licensed products, and partner with Sales and Marketing to identify upsell opportunities and build advocacy through measurable value outcomes.
Location: Texas, Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage large enterprise customer accounts to drive retention, adoption, growth, and customer advocacy.
  • •Monitor customer health by identifying adoption opportunities and retention risks and aligning internal teams.
  • •Create and document strategic success plans aligned to customer goals, using a consultative approach across the customer journey.
  • •Track, report, and benchmark milestone-based adoption activities and communicate outcomes to executive sponsors.
  • •Collaborate with Sales and Marketing to identify upsell/cross-sell opportunities and boost customer advocacy via case studies and customer meetings.

Pay and Benefits

Salary: USD 121,000 - 240,000 annually

Key Requirements

  • •Bachelor's degree or equivalent experience.
  • •Minimum 5 years relevant experience as a Technical CSM, Technical Account Manager, or Success Architect in the enterprise software space.
  • •Deep knowledge of cloud software solutions, master data management, data governance, data quality, and analytics concepts, architecture, and use cases.
  • •Ability to apply industry knowledge to understand and navigate a customer's decision-making process, goals, strategies, and business objectives.
  • •Strong consultative skills and communication to quantify business value, lead executive meetings/workshops, and build trust with senior executives.
Experience:5+ yearsEnterprise software
Education:Bachelor's
Skills:Consultative effectivenessPresentationCommunicationDiscoveryExecutive workshop facilitation
Certifications:Reltio Certifications
Tech Stack:SAPCloud softwareMaster data managementData governanceData qualityAnalyticsSoftware architecture

Company Brief

Reltio
Provides cloud-based master data management and data unification software that helps enterprises create trusted, real-time views of customers, products, and other core business entities across systems.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn