Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Manage real-time conversations on the live chat platform for customers seeking custom marine canvas and upholstery services. Provide detailed answers about offerings, 3D digital patterning technology, materials, project timelines, and service areas. Qualify leads and route them to sales and design teams, resolve complaints with empathy, maintain accurate records in the company database, and coordinate with internal teams for a consistent customer journey.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage clients via live chat in a timely, professional, and courteous manner.
•Provide accurate details on custom canvas, upholstery services, and fabrication processes.
•Answer inquiries about 3D digital patterning technology, materials, timelines, and service areas.
•Identify customer needs to qualify leads and pass them to sales and design teams.
•Resolve customer issues and complaints, maintain records of interactions in the company database, and collaborate with internal teams for a consistent customer journey.

Pay and Benefits

Salary: USD 25,000 - 65,000 annually

Key Requirements

•Proven customer-facing experience (customer service/client support), with live chat support experience highly desirable.
•Exceptional written communication with strong UK-English grammar, spelling, and punctuation.
•Excellent typing speed and accuracy.
•Strong problem-solving skills and the ability to think critically under pressure.
•Highly organized with attention to detail, able to multitask and work independently in a remote environment, including proficiency with CRM systems and standard office software.

Skills:CommunicationCustomer-first mindsetProblem-solvingOrganizationIndependent work

Languages:UK-English

Tech Stack:CRM systemsOffice software

Company Brief

Qureos

Website

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Qureos

2 days ago

Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage clients via live chat in a timely, professional, and courteous manner.
•Provide accurate details on custom canvas, upholstery services, and fabrication processes.
•Answer inquiries about 3D digital patterning technology, materials, timelines, and service areas.
•Identify customer needs to qualify leads and pass them to sales and design teams.
•Resolve customer issues and complaints, maintain records of interactions in the company database, and collaborate with internal teams for a consistent customer journey.

Pay and Benefits

Salary: USD 25,000 - 65,000 annually

Key Requirements

•Proven customer-facing experience (customer service/client support), with live chat support experience highly desirable.
•Exceptional written communication with strong UK-English grammar, spelling, and punctuation.
•Excellent typing speed and accuracy.
•Strong problem-solving skills and the ability to think critically under pressure.
•Highly organized with attention to detail, able to multitask and work independently in a remote environment, including proficiency with CRM systems and standard office software.

Skills:CommunicationCustomer-first mindsetProblem-solvingOrganizationIndependent work

Languages:UK-English

Tech Stack:CRM systemsOffice software

Company Brief

Qureos

Website