Manager - Vendor and System Resilience

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Communication","Relationship building","Stakeholder management","Organization","Independent work"]

Manage and track performance of key Data Ops vendors and deliver management information (MI) for governance forums. Serve as the escalation point for vendor operational issues, ensuring remedial actions close on time. Partner with Market Data services to understand consumption patterns and cost-savings opportunities, support service delivery and automation efforts, and run regular reports, regional vendor meetings, and monthly client scorecards to minimize outage impact and maintain strong stakeholder relationships.

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FursaFursa
HSBC
HSBC
21 hours ago

Manager - Vendor and System Resilience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Manage and track performance of key Data Ops vendors and deliver management information (MI) for governance forums. Serve as the escalation point for vendor operational issues, ensuring remedial actions close on time. Partner with Market Data services to understand consumption patterns and cost-savings opportunities, support service delivery and automation efforts, and run regular reports, regional vendor meetings, and monthly client scorecards to minimize outage impact and maintain strong stakeholder relationships.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage and track vendor performance and produce MI for governance forums.
  • •Act as escalation point for vendor operational issues and ensure remedial actions are closed timely.
  • •Work with Market Data services to understand consumption patterns and cost-save opportunities.
  • •Support service delivery, product, and change teams on automating manually supported tasks and vendor enhancements.
  • •Run regular reports and lead scheduled regional vendor meetings, including monthly client scorecards and service reviews.

Key Requirements

  • •Basic understanding of Market Data Management.
  • •Knowledge and understanding of various Market Data Vendors.
  • •Detailed knowledge of financial markets, focusing on investment instrument types, securities, and assets.
  • •Excellent written and verbal communication for discussions at all levels.
  • •Experience in external third-party liaison in a business analysis capacity.
Experience:Financial servicesMarket dataVendor managementData operations
Skills:CommunicationRelationship buildingStakeholder managementOrganizationIndependent work

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn