Operational Manager Customer Experience

Lead and monitor Emirates Holidays’ Customer Experience operational teams by setting and enforcing best-practice policies and managing day-to-day performance. Drive customer experience initiatives focused on CX and commercials, analyze monthly VoC data, and collaborate across EKH and the wider Group to deliver continuous improvement. Manage key relationships across internal operations and EKH teams, coach reservation/sales team leaders, and use call/email/in-person and revenue trends to increase sales, service, and quality.