Contact Centre Representative I (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service orientation","Communication","Teamwork","Problem-solving"]

Provide high-quality customer service by handling inquiries and transactions for credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communications. Identify customer needs, recommend suitable products and services, and propose reasonable solutions to resolve issues and achieve customer satisfaction. Work collaboratively in a contact centre environment, with readiness to support shift schedules.

This position is no longer accepting applications.

  • See live roles at HSBC
  • Search all live jobs
  • Browse companies, collections, and locations hiring now
Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa

This position is no longer accepting applications.

See live roles at HSBCSearch all live jobsBrowse companies, collections, and locations hiring now

HSBC
HSBC
1 month ago

Contact Centre Representative I (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Closed
Reposted: similar role first listed 6 months ago

Job Summary

Provide high-quality customer service by handling inquiries and transactions for credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communications. Identify customer needs, recommend suitable products and services, and propose reasonable solutions to resolve issues and achieve customer satisfaction. Work collaboratively in a contact centre environment, with readiness to support shift schedules.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •通过电话、电邮以及实时通讯等方式解答客户咨询并处理相关业务（如信用卡、一般银行服务、个人网上理财、付款）。
  • •发掘客户需求，推荐合适的产品及服务以达到预期效果。
  • •根据情况提出合理方案，解决客户疑难问题。
  • •提供高质量的客户服务，提升客户满意度。

Key Requirements

  • •具备良好的客户服务意识并愿意从事客户服务工作。
  • •粤语流利，思路清晰，语言表达能力强，擅于沟通。
  • •具备良好的团队合作精神。
  • •具备一定的英语沟通及读写能力。
  • •能接受轮班安排。
Skills:Customer service orientationCommunicationTeamworkProblem-solving
Languages:粤语English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn