Pooled Account Manager

Adyen
Stockholm
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship management","Communication","Proactive","Time management","Analytical thinking"]

Manage relationships with mid-sized, fast-growth merchants using a pooled Account Management model to drive commercial growth. Partner with other Account Managers across industries to improve customer satisfaction, reduce churn, and meet strategic and financial targets. Lead commercial discussions, prioritize projects across accounts, and use analytical, spreadsheet-driven insights to navigate payments conversations. Serve as a feedback loop between customers and internal teams.

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FursaFursa
Adyen
Adyen
16 hours ago

Pooled Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage relationships with mid-sized, fast-growth merchants using a pooled Account Management model to drive commercial growth. Partner with other Account Managers across industries to improve customer satisfaction, reduce churn, and meet strategic and financial targets. Lead commercial discussions, prioritize projects across accounts, and use analytical, spreadsheet-driven insights to navigate payments conversations. Serve as a feedback loop between customers and internal teams.
Location: Stockholm
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Collaborate with other Account Managers across a wide portfolio of mid-sized, fast-growth merchants.
  • •Ramp and grow customer relationships to improve customer satisfaction, reduce churn, and drive commercial growth.
  • •Lead commercial discussions for joint accounts while striving to meet strategic and financial targets.
  • •Prioritize and manage short- and long-term projects across multiple accounts using internal support teams where relevant.
  • •Provide internal feedback based on customer input to support continuous improvement.
Travel: Medium travel

Key Requirements

  • •1-3 years of full-time experience in a client-facing commercial role such as account management, consulting, or payments (merchant side).
  • •Ability to ramp and grow customers with a focus on commercial growth, customer satisfaction, and reducing churn.
  • •Strong commercial acumen to drive joint account discussions and meet strategic and financial targets.
  • •Comfort with project management across short- and long-term initiatives and varying timelines across multiple accounts.
  • •Full professional written and verbal proficiency in Swedish and English (other languages are a plus).
Experience:PaymentsFinancial servicesMerchant-sideEnterprise softwareTechnical infrastructure
Skills:Relationship managementCommunicationProactiveTime managementAnalytical thinking
Languages:SwedishEnglish
Tech Stack:Spreadsheets

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn