American Airlines Group

9 hours ago

Service Manager, Premium Guest Services Operations - JFK (New York City, NY, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead service delivery for lounge operations and the elite services portfolio within the Customer Experience Division. Oversee food & beverage and housekeeping operations, ensure preventive maintenance and repairs, manage operating budgets, and coordinate construction/refurbishment planning. Recruit, train, coach, and mentor employees while driving premium customer service and loyalty. Maintain compliance with audit and regulatory requirements and supervise janitorial operations, walkthroughs, and vendor-supported repairs at JFK.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Oversee lounge service delivery, including large-scale food & beverage and housekeeping operations through third-party partnerships.
•Ensure preventive maintenance and repairs of lounges and company assets, including facilities walkthroughs and preventive maintenance programs.
•Manage department operating budgets to achieve financial targets and maximize performance.
•Hire, train, and coach employees to ensure optimal performance and guide/mentor developing representatives.
•Maintain compliance with audit and regulatory requirements and ensure cleanliness and safety standards, including daily janitorial operations.

Pay and Benefits

Salary: USD 63,000 - 100,000 annually

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•Bachelor’s degree or equivalent experience.
•3+ years of experience leading people or equivalent experience training.
•3 years of face-to-face customer service experience.
•Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
•Fulfill FAA criminal background checks for unescorted access to airport security identification display areas (SIDA), and secure required airport authority and/or US Customs security badges if applicable.

Experience:3+ years

Education:Bachelor's

Skills:People skillsTeam buildingMultitaskingCoachingCustomer service

Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

9 hours ago

Service Manager, Premium Guest Services Operations - JFK (New York City, NY, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Oversee lounge service delivery, including large-scale food & beverage and housekeeping operations through third-party partnerships.
•Ensure preventive maintenance and repairs of lounges and company assets, including facilities walkthroughs and preventive maintenance programs.
•Manage department operating budgets to achieve financial targets and maximize performance.
•Hire, train, and coach employees to ensure optimal performance and guide/mentor developing representatives.
•Maintain compliance with audit and regulatory requirements and ensure cleanliness and safety standards, including daily janitorial operations.

Pay and Benefits

Salary: USD 63,000 - 100,000 annually

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•Bachelor’s degree or equivalent experience.
•3+ years of experience leading people or equivalent experience training.
•3 years of face-to-face customer service experience.
•Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
•Fulfill FAA criminal background checks for unescorted access to airport security identification display areas (SIDA), and secure required airport authority and/or US Customs security badges if applicable.

Experience:3+ years

Education:Bachelor's

Skills:People skillsTeam buildingMultitaskingCoachingCustomer service

Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn