NTT

1 week ago

Epic Business Systems Analyst-remote-US

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Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a senior agent in the Clinical Service Desk, handling inbound client calls and Self Service tickets to resolution in a 24x7x365 environment. Triage and manage clinical incident and request workflows for the Epic EHR suite, drive fixes in line with SLAs, and maintain strong knowledge of Epic configurations and updates. Contribute to knowledge articles and training materials, analyze resolved incidents for trends, and mentor service desk teammates.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to incidents and service requests for clinical components of the Epic EHR suite, including workflow issues, application errors, and user access concerns.
•Proactively manage assigned and unassigned incidents and requests to ensure timely resolution.
•Drive issue resolution in alignment with established Service Level Agreements (SLAs).
•Handle incoming calls and tickets while following account-specific procedures and documentation standards.
•Maintain knowledge of current Epic configurations and updates, and contribute to knowledge articles, training materials, and support documentation.

Pay and Benefits

Salary: USD 61,668 - 128,476 annually

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability InsuranceFlexible SpendingEmployee Assistance

Key Requirements

•Strong experience with Epic clinical workflows and functionality.
•1-3 years of clinical care delivery experience.
•1-3 years of experience supporting Epic, including implementation, build, or ongoing operational support.
•Epic certification or proficiency in one or more Epic modules.
•Excellent communication and documentation skills, with a service-oriented mindset for working with clinicians and end users.

Experience:HealthcareClinical careCustomer serviceHealthcare technology

Skills:CommunicationDocumentationMentorshipService orientationData analysis

Certifications:Epic Certification

Tech Stack:Epic EHREpic clinical workflowsEpic modulesEMR systemsSelf Service ticketsSLAsCall center

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT