Dealer Success Manager

Discover Financial
Richmond
Workplace: OnsiteFull timeUSD 109,900 - 125,400 annuallyFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Process improvement","Interpersonal skills","Communication","Influencing partners","Analytical skills","Attention to detail","Adaptability","Training tool adoption","Troubleshooting"]

Partner with Area Sales Managers and POD team members to drive cohesive market strategies and unified sales goals for Navigator Platform subscribers. Own the customer adoption and retention lifecycle by improving processes, providing subject-matter expertise, troubleshooting platform and process issues, and delivering consultative enablement through frequent in-market dealership visits. Educate stakeholders and lead ROI-focused conversations to maximize dealer value and support Capital One’s technology and relationship evolution.

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Discover Financial
Discover Financial
3 days ago

Dealer Success Manager

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Job Summary

Partner with Area Sales Managers and POD team members to drive cohesive market strategies and unified sales goals for Navigator Platform subscribers. Own the customer adoption and retention lifecycle by improving processes, providing subject-matter expertise, troubleshooting platform and process issues, and delivering consultative enablement through frequent in-market dealership visits. Educate stakeholders and lead ROI-focused conversations to maximize dealer value and support Capital One’s technology and relationship evolution.
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Collaborate with Area Sales Manager and POD team members to develop and execute market strategies and achieve unified sales goals.
  • •Drive customer adoption and retention for Navigator Platform, owning the lifecycle from enablement through retention.
  • •Identify and drive process improvements aligned to superior customer outcomes and the Capital One Sales Process.
  • •Provide subject matter expertise and troubleshoot Navigator Platform and related process issues when representing the Sales organization.
  • •Travel frequently in-market to dealerships to foster relationships and execute the customer enablement cycle.
Travel: High travel

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of experience in process management.
  • •At least 1 year of experience in relationship management.
  • •2+ years of experience in process management (preferred).
  • •2+ years of experience in relationship management (preferred).
Experience:1+ years
Education:High School
Skills:Process improvementInterpersonal skillsCommunicationInfluencing partnersAnalytical skillsAttention to detailAdaptabilityTraining tool adoptionTroubleshooting
Certifications:GED
Tech Stack:Navigator Platform

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn