Help Desk Technician (Work From Home)

Provide first-line IT support for internal employees, handling hardware, software, and network issues through a ticketing system, email, or phone. Install and maintain computer systems and business applications, manage Active Directory user accounts and permissions, and troubleshoot connectivity and hardware/software faults. Escalate unresolved problems to IT specialists, document support procedures in a knowledge base, and support onboarding for new employees with the right equipment and access.