Solution Expert

360Learning
Berlin, Germany
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Client-first mindset","Adaptability","Structured problem-solving","Analytical thinking","Priority management"]

Act as a trusted advisor to strategic customers during the RUN phase, translating advanced needs into scalable 360Learning solutions. Own a portfolio of enterprise clients and lead complex integrations (APIs, flat files, third-party tools), including SSO setup and troubleshooting. Redesign platform architecture, run solution audits, provide high-level recommendations to maximize long-term value, and collaborate with Sales, Product, and Customer Success throughout each customer lifecycle.

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FursaFursa
360Learning
360Learning
2 months ago

Solution Expert

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Act as a trusted advisor to strategic customers during the RUN phase, translating advanced needs into scalable 360Learning solutions. Own a portfolio of enterprise clients and lead complex integrations (APIs, flat files, third-party tools), including SSO setup and troubleshooting. Redesign platform architecture, run solution audits, provide high-level recommendations to maximize long-term value, and collaborate with Sales, Product, and Customer Success throughout each customer lifecycle.
Location: Berlin, Germany
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support strategic customers in the RUN phase by analyzing complex use cases and translating requirements into scalable platform solutions.
  • •Manage a portfolio of enterprise clients through their lifecycle to drive product adoption and deliver tailored solutions.
  • •Lead complex integrations (APIs, flat files, third-party tools), including integration implementation and troubleshooting.
  • •Redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value.
  • •Work with internal teams (Sales, Product, Customer Success) to align on advanced client needs and challenge existing setups.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkParental Leave

Key Requirements

  • •3 years of professional consulting experience in a customer-facing role (e.g., Level 2/3 support, technical consultant, Technical Account Manager).
  • •Previous deployment experience of SaaS products, ideally in HR-related contexts.
  • •Project management skills to manage multiple implementations and priorities.
  • •Good understanding and experience with APIs and SSO configuration/troubleshooting.
  • •Solution-oriented, client-first mindset with French, English, and German proficiency.
Experience:SaaSCustomer-facing consultingHR
Skills:Client-first mindsetAdaptabilityStructured problem-solvingAnalytical thinkingPriority management
Languages:FrenchEnglishGerman
Tech Stack:TrelloAPIsSSOThird-party toolsTicketingFlat files

Company Brief

360Learning
Provides a collaborative learning platform for companies to create, share, and manage employee training programs. It combines authoring, social learning, and analytics tools to help organizations upskill teams at scale.
Industry: Corporate Training
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Paris, France
Founded: 2013
WebsiteLinkedIn