Mortgage Loan Processor II

Home BancShares
Arkansas
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Critical thinking","Multi-tasking","Attention to compliance"]

Process mortgage loans from application through closing while ensuring strict compliance with legal and regulatory requirements. Handle loan verifications, credit pulls, appraisals, title work, flood certificates, and automated loan submissions; coordinate with underwriting to clear conditions. Serve as a customer-facing point of contact for borrowers, real estate agents, appraisers, and title companies, manage loan-file status updates, and maintain month-end reporting. Work across core mortgage systems including Encompass and Doc Magic.

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Home BancShares
Home BancShares
1 day ago

Mortgage Loan Processor II

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Job Summary

Process mortgage loans from application through closing while ensuring strict compliance with legal and regulatory requirements. Handle loan verifications, credit pulls, appraisals, title work, flood certificates, and automated loan submissions; coordinate with underwriting to clear conditions. Serve as a customer-facing point of contact for borrowers, real estate agents, appraisers, and title companies, manage loan-file status updates, and maintain month-end reporting. Work across core mortgage systems including Encompass and Doc Magic.
Location: Arkansas
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Answer incoming calls and field borrower questions about mortgage loans.
  • •Process FHA, VA, Conventional, Bond, and RD loans through verification, credit pulls, appraisal/title work, flood certificates, underwriting submission, and underwriting-condition follow-up.
  • •Correspond with customers and third parties (real estate agents, appraisers, title companies) to collect information needed to close.
  • •Use mortgage operating systems and perform daily duties on bank and mortgage platforms.
  • •Prepare month-end reports and complete required BSA/AML and other compliance training as assigned.

Key Requirements

  • •High school diploma or equivalent, with specialized training/education and mortgage processing experience to successfully perform loan processing tasks.
  • •3+ years of mortgage loan processing experience required.
  • •Experience processing Conventional, FHA, VA, RD, and Bond loans (3+ years preferred).
  • •1 year of experience with Encompass Anywhere preferred.
  • •5+ years of experience using personal computers and Microsoft Office products.
Experience:3+ yearsMortgage lendingMortgage loan processing
Education:High School
Skills:Customer serviceCommunicationCritical thinkingMulti-taskingAttention to compliance
Tech Stack:10-KeyWord Processing/TypingContact ManagementDatabaseSpreadsheetBankwayFortisImage CenterDimensionDODULPEncompassDoc magicEncompass AnywhereMicrosoft Office

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn