HSBC

4 weeks ago

Universal Banker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Customer Service Consultant role at HSBC, focusing on delivering outstanding service, educating customers on digital banking options, and fraud awareness while supporting vulnerable customers and helping with more complex banking needs. Full training provided, 35 hours/wk across Mon-Fri 9:00-17:00 and Sat 9:00-13:30, with a strong emphasis on customer experience and financial inclusion.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Entry level

Key Responsibilities

•Be the first point of contact in the Branch Customer Service Team and deliver an exceptional customer experience, taking ownership of individual needs.
•Educate customers about HSBC digital services and fraud awareness as part of daily interactions.
•Identify customers in vulnerable situations and determine the best way to support them.
•Assist customers with more complex banking needs to ensure they feel supported in their choices.
•Complete in-branch training and contribute to a high-quality service delivery during the training period.

Pay and Benefits

Salary: GBP 27,200 annually

Perks:HolidayPensionHealth InsuranceLife InsuranceDiscountsEquity

Key Requirements

•Excellent communication skills to engage in effective conversations, build connections and show empathy to customers.
•Ability to take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service.
•Resilience in a continuously changing environment.
•Experience in customer service is helpful but not essential; the ability to hold a conversation and go above and beyond for customers is key.
•Willingness to complete in-branch training (9 days over 3 weeks) to get up to speed with systems and HSBC products.

Experience:BankingRetail banking

Skills:CommunicationEmpathyCustomer service

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

4 weeks ago

Universal Banker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Entry level

Key Responsibilities

•Be the first point of contact in the Branch Customer Service Team and deliver an exceptional customer experience, taking ownership of individual needs.
•Educate customers about HSBC digital services and fraud awareness as part of daily interactions.
•Identify customers in vulnerable situations and determine the best way to support them.
•Assist customers with more complex banking needs to ensure they feel supported in their choices.
•Complete in-branch training and contribute to a high-quality service delivery during the training period.

Pay and Benefits

Salary: GBP 27,200 annually

Perks:HolidayPensionHealth InsuranceLife InsuranceDiscountsEquity

Key Requirements

•Excellent communication skills to engage in effective conversations, build connections and show empathy to customers.
•Ability to take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service.
•Resilience in a continuously changing environment.
•Experience in customer service is helpful but not essential; the ability to hold a conversation and go above and beyond for customers is key.
•Willingness to complete in-branch training (9 days over 3 weeks) to get up to speed with systems and HSBC products.

Experience:BankingRetail banking

Skills:CommunicationEmpathyCustomer service

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn