Customer Care Associate

Kerry Group
Querétaro
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Collaboration","Customer focus","Willingness to learn"]

Act as a key point of contact between customers and Kerry internal teams. Manage orders, track requests, resolve issues quickly, and coordinate with areas such as Supply Chain, Logistics, and Commercial to ensure an exceptional customer experience. Support customers in North America, collaborate with global teams in a dynamic environment, and help identify process improvement opportunities while building experience in customer service and international operations.

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Kerry Group
Kerry Group
12 hours ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Act as a key point of contact between customers and Kerry internal teams. Manage orders, track requests, resolve issues quickly, and coordinate with areas such as Supply Chain, Logistics, and Commercial to ensure an exceptional customer experience. Support customers in North America, collaborate with global teams in a dynamic environment, and help identify process improvement opportunities while building experience in customer service and international operations.
Location: Querétaro
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Attend to and follow up on customer requests from North America.
  • •Manage orders and ensure effective communication with internal teams.
  • •Resolve customer problems quickly and efficiently.
  • •Collaborate with global teams in a dynamic environment.
  • •Identify opportunities to improve processes and support customer service operations.

Key Requirements

  • •Advanced English is required (indispensable).
  • •Initial experience and interest in customer service is preferred.
  • •Interest or experience in Supply Chain or Procurement.
  • •Excellent attitude and strong communication skills.
  • •Willingness to learn and grow in a customer service environment.
Skills:CommunicationProblem-solvingCollaborationCustomer focusWillingness to learn
Languages:English
Tech Stack:SAP

Company Brief

Kerry Group
Kerry Group is a global taste and nutrition company supplying ingredients, flavours and integrated solutions to the food, beverage and pharmaceutical industries, serving manufacturers with product development, technical support and supply chain services.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tralee, Ireland
Founded: 1972
WebsiteLinkedIn